Slot Ambassador

4 weeks ago


Quezon City, Philippines Solaireresort Full time

Quezon City, Philippines | Posted on 08/11/2025

  • State/Province National Capital Region (Manila)
  • Country Philippines
Job Description
  • To ensure that internal & external customers received the highest level of service experienced.
  • Must maintain a professional appearance & manner, greets guests at all times.
  • To ensure that machines are functioning correctly and attend minor malfunction as well as the replenishment of slot tickets.
  • Attach "out of order" signs to malfunctioning machines, and notify technicians and superiors when machines needs repair.
  • To proactively seek interaction with slot customers for the purpose of building positive business relationships.
  • Consistently circulate through assigned area/s and respond to guest concerns and slot machine service calls in a timely manner.
  • Assists customers with gaming machines when necessary and also provides directions, general information of upcoming events and other casino services.
  • Ability to accurately explain various game combinations pay-outs and jackpots.
  • To attend and assists on machine pay-outs based on the department pay-out matrix.
  • To ensure in maintaining the cleanliness and orderliness of the assigned slot areas at all times.
  • Safeguards company assets and gaming keys.
  • Complete necessary sign in-out sheets for radios/keys.
  • Ensures consistent and timely compliance with all gaming and Company policies and procedures.
  • Adheres to all safety guidelines.
  • Maintains the highest level of confidentiality within the department and/or company.
  • Maintains an open line of communications with superiors.
  • Reports all potential adverse situations such as safety hazards, intoxicated or disruptive guests, slot cheats or disputes beyond the scope of their position to a supervisor immediately.
  • Reports any guest’s issues to superior as necessary.
  • Assists the superiors on any operational concerns and needs
Requirements
  • Atleast College level
  • Good personality & professional appearance
  • Experience in Hospitality industry is an advantage
  • Basic knowledge of gaming machines is desired
  • Must be able to work a flexible schedule according to business needs,including evenings, weekends and holidays
  • Independent, responsible and self motivated.
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