BPO WFM Assistant Manager

Minimum of 2-3 years experience as a WFM RTAKnowledge in the use of WFM Tools - Nice IEX, CMS AvayaExperience in handling a voice LOB is preferredExperience in forecasting and scheduling is a MUST

6-7 years BPO experience2-3 years Assistant Manager/ Lead Assistant Manager, workforce spaceKnowledgebale of erlang/ occ toolsPreferably with Insurance campaign backgroundPreferred - Work force tool ERLANG

"Minimum of 1 years experience as a WFM RTAKnowledge in the use of WFM Tools - Nice IEX, CMS AvayaExperience in handling a voice LOB is preferredExperience in forecasting and scheduling is a PLUS"

Nezda Global is hiring a Strategic Workforce Management Analyst to join our team.Key Qualifications:Graduate of any courses.At least 2 years experience in workforce management, scheduling, and real-time analyst in BPO setup.The Successful Candidate Will:Regularly monitor agent performance across multiple queues and ensure accurate performance analysis and...

We are currently seeking an experienced WFM Scheduler to join our team in RSD Human Resources Management Consultancy.

Our CultureWe are a culture of entrepreneurship, where we are relentless, resourceful, resilient, and agile – all pulling together as One Team to deliver the total reliability and digital transformation necessary in our constantly changing world.Our employees are our greatest asset, and we strive to provide an inclusive and supportive environment that...

Work set-up: Onsite in AlabangShift schedule: Graveyard shiftNon-negotiable Requirements:At least 2 years completed in college/College Graduate2 years of experience as Team Lead/Assistant Manager handling financial - collections account in BPO is REQUIREDProficient with Microsoft Excel Macros, VBA, and SQL programmingAbility to scrub, dissect, and visualize...

As a Logistics Manager and take charge of end-to-end logistics operations. From planning and organizing to implementing streamlined processes, your role will be pivotal in ensuring timely and efficient delivery of goods. Qualifications:Experience in the oil and gas industryExperience in client managementExperience in leading a teamAt least 3 years of...

Join our team at Nezda Global as a Workforce Optimization Lead!Key Skills and Qualifications:Graduate of any courses.At least 2 years experience in workforce management, scheduling, and real-time analyst in BPO setup.Main Responsibilities:Monitor and analyze agent performance across multiple queues to provide accurate insights and recommendations.Coordinate...

We are seeking a Performance Monitoring Expert to join our Nezda Global team!Qualifications and Experience:Graduate of any courses.At least 2 years experience in workforce management, scheduling, and real-time analyst in BPO setup.Main Tasks and Responsibilities:Continuously monitor and evaluate agent performance across multiple queues to identify areas for...

We are looking for a Real Time Operations Specialist to be part of our Nezda Global team.Requirements:Graduate of any courses.At least 2 years experience in workforce management, scheduling, and real-time analyst in BPO setup.Duties and Responsibilities:Maintain regular monitoring of agent performance across multiple queues to ensure accurate performance...

About the RoleThe Workforce Scheduling and Forecasting Specialist is a critical position within our organization, responsible for developing and implementing effective workforce management strategies to achieve business objectives.This role requires a strong understanding of scheduling practices and familiarity with Workforce Management tools such as Aspect,...

Career Opportunities:Majorel offers exciting career opportunities for talented individuals who want to make a difference in customer experience. As a WFM Reporting Analyst II, you will play a critical role in supporting the daily operations performance of the contact center team. This includes the analysis and review of the day-to-day service performance, as...

QUALIFICATIONS:Bachelor's degree in Economics, Business, Supply Chain Management or any related discipline.Minimum 3 years of experience in Expediting Procurement Logistics.Skilled in coaching, mentoring, and team development.Proficient in reporting and data analysis using Excel.Relevant and related experience in BPO industry is an advantage.The Team Lead...

QUALIFICATIONS:Bachelor's degree in Economics, Business, Supply Chain Management or any related discipline.Minimum 3 years of experience in Expediting Procurement Logistics.Skilled in coaching, mentoring, and team development.Proficient in reporting and data analysis using Excel.Relevant and related experience in BPO industry is an advantage.The Team Lead...

Role DescriptionDeliver high standard of customer service for customers. This would entail receiving calls from hotel customers and handling queries and service disservice customers. The process involves excellent communication skills in French and English along with ability to work on shifting schedules.EDUCATIONAL QUALIFICATIONSPreferably a graduate of any...

About the Job:We are seeking a results-driven Assistant Manager to implement operational strategies and optimize efficiency, productivity, and quality in service delivery.Key Qualifications:Leadership Experience: Minimum of 2 years of experience in team/people management within a BPO or Contact Center environment.Communication Skills: Exceptional verbal and...

Job DescriptionThe duties and responsibilities of this position consist of, but are not limited to, the following:With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads,...

About the RoleWe are seeking a highly skilled Workforce Management Consultant to join our team. As a key member of our workforce management department, you will be responsible for analyzing and optimizing business processes to improve efficiency and productivity.Key ResponsibilitiesAnalyze business processes and identify areas for improvementDevelop and...

Job DescriptionThe ideal candidate will have a strong background in workforce management and scheduling, with experience in using Nice IEX and CMS Avaya tools. The candidate should be able to handle a voice LOB and have experience in forecasting and scheduling.