Manager, Customer Design

Manager, Customer Design & Network Configuration page is loaded## Manager, Customer Design & Network Configurationlocations: Philippines - Pasig City, Ortigas Center Glas Towertime type: Full timeposted on: Posted Todayjob requisition id: R Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.**Job Summary**Responsible for managing a team tasked with successful implementation of technology offerings and documentation of the technical specifications. Ensures team acts as the primary externally-facing technical specialist for the scoping, integration, facilitate activation and overall execution of projects which extend client use of IP-based dynamic advertising insertion products. Ensures staff is properly trained against a given range of product specializations, ensuring new activations are completed quickly, efficiently and at a high level of quality. May manage a team including exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget.**Job Description****Core Responsibilities*** Manage a team of engineers working towards on facilitating activation of new product integrations for a defined set of clients, ensuring proper requirement gathering, client-specific solution development, technical configuration, quality assurance and client education. Ensures team preparedness and effectiveness for escalation and direct resolution of blockers and conflicts rising from team's project execution.* Ensure team's ability to provide excellent technical guidance for clients' broader use of products and technical vetting for proposed usage of new products, acting as the primary technical liaisons for assigned accounts and client prospects, includes technical demonstrations.* Oversee product-development-aligned resources in the implementation of best practices, technical documentation and internal training curriculums for the servicing of new products and product features. Recommend changes in operational strategies, policies and procedures to the proper decision-makers.* Ensure proper team staffing and training for a set of assigned product areas, working with revenue team's management to prioritize project staffing when resources are constrained.* Ensure escalation and resolution of high-sensitivity technical support tickets for in-production integrations related to team's accounts.* Manage team performance and workload, identifying and addressing risks and opportunities in servicing key accounts, working toward maximization of soundly completed projects as a measurement of increased product usage by the client.* Oversee the hiring and onboarding as well as ongoing training and progression of all team members.* Consistent exercise of independent judgment and discretion in matters of significance.* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.* Other duties and responsibilities as assigned.**Schedule / Work Set-up / Location:*** Able to work the night shift schedule* Able to work in a hybrid setup with 3 days/week required onsite work, and 2 days/week Work-From-Home* Able to work in Ortigas, Pasig City (GLAS Tower)* Flexible with schedule and okay to extend working hours if needed**Employees at all levels are expected to:*** Understand our Operating Principles; make them the guidelines for how you do your job.* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.* Win as a team - make big things happen by working together and being open to new ideas.* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.* Drive results and growth.* Support a culture of inclusion in how you work and lead.* Do what's right for each other, our customers, investors and our communities.**Disclaimer:*** This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.Please visit the on our careers site for more details.**Education**Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.**Certifications** (if applicable)**Relevant Work Experience**5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.*Masergy is the software-defined network and cloud platform for the digital enterprise. Recognized as the pioneer in software-defined networking, Masergy enables unrivaled, secure application performance across the network and the cloud with Managed SD-WAN, UCaaS, CCaaS and Managed Security solutions. Industry leading SLAs coupled with an unparalleled customer experience enable global enterprises to achieve business outcomes with certainty. Masergy is owned by Comcast Business.*#J-18808-Ljbffr