Ito Service Delivery Consultant

Job Posting: IT Service Delivery (Taguig/Mandaluyong)

Location: Mandaluyong, National Capital Region; Taguig (Ito Service Delivery Consultant jobs in Taguig)

Posted: today

Job 1: Service Delivery Manager

Job Description

• Monitor and manage desktop support, IT services desk, and VIP support functions to ensure optimal service.
• Maintain high performance levels for service-related processes and implement improvement activities where necessary.
• Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.
• Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery.
• Develop a deep understanding of projects to gain insights into the scope of service delivery.
• Drive accountability for service delivery performance, meet customer expectations, and drive future demand.
• Analyze third-party and internal processes, and create strategies for service delivery optimization.
• Recommend methods of improvement and ensure actions are implemented on time for service delivery upgrades.
• Provide accurate and regular reports to management on service delivery performance.
• Lead personnel management, including staff recruitment, performance assessment, training, and mentoring.
• Build strong relationships with teams and stakeholders to enable effective dialogue between departments.
• Supervise desktop management teams to facilitate continual improvements in the desktop environment.
• Collaborate with technical design teams to set standards for software, hardware, and security.
• Develop new strategies to increase profit and maintain quality of service.

Qualifications and Skillsets

• Proficiency in leading both physical and virtual teams.
• Experience working with third-party services.
• Operational ability in a diverse, large-scale environment.
• Exceptional customer-facing skills.
• In-depth knowledge of escalation procedures, incident management, and related service delivery disciplines.
• Mastery of ITIL principles.
• Experience in people management and leadership.
• Strong organizational skills and ability to train and guide junior team members.
• Ability to manage and prioritize tasks efficiently with solid resource planning and problem-solving skills.
• Proactive attitude and excellent verbal and written communication skills.

Schedule: Day shift

Ability to commute/relocate: Mandaluyong City: Relia bly commute or planning to relocate before starting work (required).

Job 2: Service Delivery Ops Associate Manager

Posted: today

Job Description

• Ensure SLA and KPI targets are met.
• Take full responsibility for the collections function, reviewing metrics and reports to drive performance and efficiency.
• Management of the cash forecasting process.
• Supervise, motivate, and mentor staff with targets for Team Leaders and direct reports.
• Ensure procedures are up to date and adhered to within the team.
• Prepare management reports in line with client and company requirements.
• Coordinate with HR regarding recruitment, training, and performance management.
• Provide liaison and review service for the client and proactively suggest improvements.
• Project manage initiatives involving procedure reengineering or transitions of work.
• Accountability for Operational Excellence initiatives and metric tracking.
• Manage collections staff across all lines of business (Online and non-online).
• Oversee day-to-day operations with a team including 3 Team Leads and up to 20 staff.

Qualifications

• Four-year business degree; CPA or Accounting background is an advantage.
• At least 10 years of experience in Finance and Accounting, specifically in Collections.
• At least 3 years of experience as Collections Manager.
• Experience with accounting ERP systems (e.g., Oracle, SAP) and MS Excel.
• Prior voice collections experience in B2B contexts.
• Strong communication, analytical, and decision-making skills.
• Experience in team interactions and facilitation; knowledge in Sales, Billing, Cash Application, Contracts, Credit Management, or Collections is advantageous.

Job 3: HR Service Delivery New Associate (El 2175)

Location: Mandaluyong, National Capital Region; Accenture

Posted: today

Job Description

• Perform daily HR service delivery tasks with process controls and up-to-date process documentation to ensure compliance.
• Conduct root cause analysis on issues and propose corrective actions for remediation and future control.
• Suggest process improvements to reduce time, increase accuracy, or enhance controls.
• Understand existing process metrics, how they are measured, and improve measurement transparency.

What are we looking for?

• Open to college graduates in Psychology, HRDM or related fields.
• No experience required.
• Willing to work in Boni, Mandaluyong.

Good to have skills

• Knowledge in recruitment and HR roles; Excel reporting and analytics.

Benefits and Perks

• Competitive salary, bonuses, and performance incentives.
• Night differential; various leave benefits and HMO from day 1.
• Employee stock purchase plan; retirement plan; flexible working arrangements.
• Career growth and promotion opportunities; inclusive and diverse work environment.

How to Apply?

• Submit the online questionnaire and await a phone call from recruiters.

Additional Information

• Schedule: Rotational shift.
• Education: Bachelor’s degree preferred.
• Experience: 1 year in HR (preferred).

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