2022 Customer Success Specialist

About Shell PH Shell is an international energy company with expertise in the exploration, production, refining, and marketing of oil and natural gas, and the manufacturing and marketing of chemicals. They use advanced technologies and take an innovative approach to help build a sustainable energy future. They also invest in power, including from low-carbon sources such as wind and solar; and new fuels for transport, such as advanced biofuels and hydrogen. Your role This role may focus on some or all of the accountabilities below, depending on operational requirements. Businesses serviced include but are not limited to Global Commercial, Commercial Fleet, and Retail. These activities cover all Customer levels including Key Accounts and Platinum Customers. Order Management Place, amend, and order, liaising with other service partners in LSC, OTD & Credit as required. Apply the appropriate freight charges and surcharges as required Provide change information of planned shipments to schedulers and scheduling admin team, particularly to VMI Customers Manage Delivery Status – take ownership of delivery status inquiries and trouble-shooting; proactively tracking and Business Partners as required Delivery Schedule Support Service - proactively call out to Customers, to manage Delivery issues VMI Tank Dip, Run-Out, and Enquiries: Handle and resolve all queries from B2B fuels VMI Customers Schedule standard and non-standard orders (packed product) Process Returned Product Commercial Fleet: Block Cards within the required SLA Training, development & rotations Shell gives you the support and training to grow and develop because they recognize the crucial part every employee plays in their success. They offer employees valuable educational resources. There is an emphasis on personal development with potential-based career development. They have a performance appraisal cycle and a range of development tools that employees and their line manager review on a regular basis. They offer both internal and external training programs and have a range of formal leadership programs that may include international training opportunities. Their technical and leadership development programs are recognized as industry-leading. Read more here... Compensation & benefits Health & Insurance Benefits Life Insurance Health Insurance Dental Insurance Vision Insurance Prepaid Legal Long-term Disability Insurance Accidental Death & Dismemberment Insurance Temporary Disability Insurance Severance Pay Retirement & Financial Benefits Profit Sharing 401(k) Plan Defined Benefit Pension Plan Defined Contribution Pension Plan Career progression Helping others make informed fuel choices for a sustainable future and getting to engage and interact with a wide range of people is what Ms. Clairin Loh enjoys most about working at Shell. “It’s a big company and there are many opportunities to be involved in a range of jobs in different locations,” says the 37-year-old. In her current position as an Asia gas and liquefied natural gas (LNG) market development manager, she works with major stakeholders - including producers, buyers, regulators, and government agencies - to promote informed decisions about the role that natural gas can play in providing energy. Read more here... Work-life balance They have flexible working arrangements and paid time off that help you achieve a fulfilling work-life balance. For example, they are the first international oil and gas company to offer global minimum maternity leave. Just one of the many flexible working policies we have in place to ensure you have more time to do the things you love. Company culture They recognize that the heart of their Company is their people. They continue to improve their employee value proposition to attract, develop, and retain world-class talent. They engage them through various initiatives to maintain their culture of care and safety. Their people are essential to the success of Pilipinas Shell. They strive to recruit, develop, and retain such talented individuals; to continuously support and elevate their performance to a global standard; and to maintain a healthy, productive, and stable organization. Read more here... How to apply To apply for this position, simply click the “Apply” button on this page. Source/s: shell.com payscale.com #J-18808-Ljbffr