Credit Controller

We make life more affordable. Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. We're always innovating and driving our SHARP values to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees. A Little Bit About Us... Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. We're always innovating and driving our SHARP values to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees. Equity, Diversity & Inclusion at Pion At Pion, inclusivity, diversity, and respect are at our core. We value accountability and are fully transparent about our ED&I efforts—our commitments and internal stats are open for all to see. Our culture is shaped by our people, and it's all part of life at Pion. Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don't think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don't think you fit the criteria. If you need any adjustments to support you with your application, just drop us an email at Requirements About the role As a Credit Controller at Pion, you will play a vital role in maintaining the financial health of our company by managing customer accounts and ensuring timely payments. The role will ensure that the invoice has been received, that the payment terms and methodology are understood, track progress and ensure the cash is received using Sage. You will be collaborating with the finance team, commercial team, customers and third party payment processors to ensure payments are made as efficiently as possible. Responsibilities Monitor and manage the credit control system (SAGE) to keep accurate records of customer accounts and payments Engage with customers and payment partners to confirm receipt of invoices and coordinate payment schedules Address and resolve any credit control issues by reissuing invoices, retrieving contracts, and acquiring necessary purchase orders Build good relationships with the Finance team, Commercial team, customers and third party payment processors to ensure payments are made as efficiently as possible Utilise various payment portals for processing claims and managing payments Support the overall payment process by identifying and resolving potential delays or obstacles Qualifications Demonstrated experience in high-volume credit control settings, with a track record in managing accounts receivable and debt recovery Exceptional interpersonal skills, capable of maintaining strong relationships with stakeholders Highly organized and self-motivated, with the ability to prioritize tasks effectively under tight deadlines Proficient in using financial software (experience with SAGE is a plus) and comfortable with data management Results-driven professional with strong problem-solving abilities and resilience in overcoming challenges Benefits Benefits are in line with all standard benefits associated with individuals who have the right to work in the Philippines. The benefits will be confirmed by an Employer of Record (EOR), and this role will be employed via that EOR. Seniority level Associate Employment type Full-time Job function Accounting/Auditing Technology, Information and Internet #J-18808-Ljbffr