Customer Operations Coordinator

2 weeks ago

General Santos, Philippines BruntWork Full time

Schedule 35 hours per week with flexible scheduling throughout the day Core operational hours potentially 10am-2pm with additional tasks distributed flexibly Time zone - EDT - Orlando, USA Responsibilities Transfer and manage data between Square payment processing, HubSpot CRM, and GroupMe communication platforms Create deals in HubSpot when invoices are paid and set up corresponding customer communication channels Copy and paste deal details including pickup addresses, drop‑off addresses, and transport specifics between systems Update trip statuses manually based on driver communications using color‑coded system (red=not started, blue=in progress, green=delivered) Answer service calls on dedicated 800 number line and provide support to existing clients Proactively call customers to confirm transport details and assist with platform setup and navigation Handle urgent situations such as transport incidents and compile detailed reports for management review Conduct morning status reviews and update approximately 30 weekly trips based on previous day's activities Create and manage GroupMe group chats including clients, drivers, and management for each transport Filter and prioritise tasks based on trip statuses and customer needs Requirements Strong English communication skills with confidence in client‑facing phone conversations Previous customer service experience, particularly with voice/phone support Exceptional organizational skills and meticulous attention to detail Common sense decision‑making abilities and capacity to work independently Process‑oriented mindset with ability to follow systematic workflows Technical aptitude for working with multiple software platforms simultaneously HubSpot CRM experience strongly preferred Ability to handle sensitive situations with professionalism and empathy Self‑motivated with minimal supervision requirements Benefits Independent Contractor Perks: HMO coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job Please note that since this is a permanent work‑from‑home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process. #J-18808-Ljbffr

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