Technical Support Representative

9 hours ago

laguna philippines, laguna Nityo Infotech Inc. Full-time ₱446,400 Contract

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Health Insurance, Life Insurance

Job Training

Provide timely and effective technical support to customers via phone, email, and chat.
Diagnose and troubleshoot software and hardware issues to ensure customer satisfaction.
Document all interactions and resolutions in the support ticketing system.
Collaborate with engineering and product teams to escalate and resolve complex technical problems.
Assist in the development of user guides and training materials to enhance user understanding.

Educational Qualifications: Bachelor’s degree in Computer Science or a related field.
Experience Level: 1-3 years of experience in a technical support role.
Skills and Competencies: Strong problem-solving skills and ability to communicate technical information clearly.
Responsibilities and Duties: Ability to work under pressure and maintain composure with customers.
Qualities and Traits: Patience and empathy towards customer issues.
Working Conditions: Ability to work in a fast-paced environment and manage multiple tasks.