Application Support Consultant

3 weeks ago

Philippines Buscojobs Full time

Job Description

About Barhead

At Barhead, our specialised consultants focus on delivering business solutions, leveraging Microsoft's Technology Stack. We believe that it is a combination of people, technology, and business drivers that underpin the most successful implementations.

As a leading Microsoft Business Applications partner with global cross industry expertise, we cover the diverse product offerings from Microsoft and the broader ecosystem, supporting our clients to modernise their systems and processes. Our collaborative client engagement model centred on business outcomes enables us to deliver the most innovative use of technology.

Our consulting expertise and offerings span the entire Microsoft stack – Office 365, Dynamics 365 and Azure, anchored around a business solution. We cover Dynamics 365 applications (Sales, Customer Service, Field Service, Marketing, Finance, Supply Chain Management, Project Service Automation, Artificial Intelligence, Customer Insights), and Power Platform (Power Apps, Power Automate, Power BI and Power Virtual Agents).

Our expertise extends to independent software vendor (ISV) product development, utilising Microsoft's Power Platform. We are one of nine certified Microsoft Business Applications ISV Development Centre organisations in the world.

Responsibilities

  • Provide in-depth technical/cloud support for ERP applications within agreed service levels; analyze issues and provide high-quality resolutions.
  • Work with other teams to understand clients’ requirements and resolve problems.
  • Assist Managed Services Team in translating requirements into system solutions.
  • Provide 1st and 2nd level ERP-related technical/cloud support for external and internal clients.
  • Monitor and track incidents and service requests; respond promptly and manage expectations per process.
  • Triages issues, analyzes, fixes, and ensures timely resolution.
  • Perform system configuration based on approved requirements and handle incident management and change management per Barhead’s process.
  • Coordinate with Microsoft Team to resolve escalated tickets; comply with team processes and workflows.
  • Report and track tickets; create/update status reports; develop knowledge on Barhead products and services.
  • Support the Business Applications Specialist Team in developing configuration best practices.
  • Demonstrate excellent customer service across all support levels; may provide on-call 24x7 emergency support.
  • Keep up to date with latest Microsoft product developments.
  • Perform other duties as assigned.

Qualifications

  • At least 5 years of experience in Business Systems and IT, ideally as a functional/application specialist implementing ERP solutions.
  • Knowledge of accounting processes and cycles.
  • Detailed, organized, and results-oriented with strong prioritization and escalation skills.
  • Bachelor’s degree or equivalent in Computer Science/IT/Business Management/Accountancy.
  • Experience in an IT consulting environment; familiarity with Agile and waterfall methodologies.
  • Excellent written and verbal English communication skills; experience working in a global environment is preferred.

Note: This advertiser has chosen not to accept applicants from your region.

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