Application Support Consultant

3 weeks ago

Philippines Buscojobs Full time

Job Description

About Barhead

At Barhead, our specialised consultants focus on delivering business solutions, leveraging Microsoft's Technology Stack. We believe that it is a combination of people, technology, and business drivers that underpin the most successful implementations.

As a leading Microsoft Business Applications partner with global cross industry expertise, we cover the diverse product offerings from Microsoft and the broader ecosystem, supporting our clients to modernise their systems and processes. Our collaborative client engagement model centred on business outcomes enables us to deliver the most innovative use of technology.

Our consulting expertise and offerings span the entire Microsoft stack – Office 365, Dynamics 365 and Azure, anchored around a business solution. We cover Dynamics 365 applications (Sales, Customer Service, Field Service, Marketing, Finance, Supply Chain Management, Project Service Automation, Artificial Intelligence, Customer Insights), and Power Platform (Power Apps, Power Automate, Power BI and Power Virtual Agents).

Our expertise extends to independent software vendor (ISV) product development, utilising Microsoft's Power Platform. We are one of nine certified Microsoft Business Applications ISV Development Centre organisations in the world.

Responsibilities

  • Provide in-depth technical/cloud support for ERP applications within agreed service levels; analyze issues and provide high-quality resolutions.
  • Work with other teams to understand clients’ requirements and resolve problems.
  • Assist Managed Services Team in translating requirements into system solutions.
  • Provide 1st and 2nd level ERP-related technical/cloud support for external and internal clients.
  • Monitor and track incidents and service requests; respond promptly and manage expectations per process.
  • Triages issues, analyzes, fixes, and ensures timely resolution.
  • Perform system configuration based on approved requirements and handle incident management and change management per Barhead’s process.
  • Coordinate with Microsoft Team to resolve escalated tickets; comply with team processes and workflows.
  • Report and track tickets; create/update status reports; develop knowledge on Barhead products and services.
  • Support the Business Applications Specialist Team in developing configuration best practices.
  • Demonstrate excellent customer service across all support levels; may provide on-call 24x7 emergency support.
  • Keep up to date with latest Microsoft product developments.
  • Perform other duties as assigned.

Qualifications

  • At least 5 years of experience in Business Systems and IT, ideally as a functional/application specialist implementing ERP solutions.
  • Knowledge of accounting processes and cycles.
  • Detailed, organized, and results-oriented with strong prioritization and escalation skills.
  • Bachelor’s degree or equivalent in Computer Science/IT/Business Management/Accountancy.
  • Experience in an IT consulting environment; familiarity with Agile and waterfall methodologies.
  • Excellent written and verbal English communication skills; experience working in a global environment is preferred.

Note: This advertiser has chosen not to accept applicants from your region.

#J-18808-Ljbffr

  • Senior Software Engineer Team Lead

    7 days ago

    , , Philippines EPS CONSULTANT Full time

    Be among the first 25 applicants Senior Recruitment Consultant / EPS Staffing Service Group Inc. Responsibilities Lead the planning, execution, and successful delivery of software projects while ensuring alignment with company goals and client expectations. Collaborate with cross‑functional teams, including product managers, designers, and developers, to...

  • Credentialing Coordinator

    2 weeks ago

    , , Philippines Inersia AE. Consultant, PT Full time

    Join to apply for the Credentialing Coordinator role at Inersia AE. Consultant, PT Inersia AE. Consultant, PT provided pay range. This range is provided by Inersia AE. Consultant, PT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range About Finni Health Finni Health empowers autism care...

  • Peoplesoft Application Support

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    PeopleSoft Application Support - Junior CGI is seeking an experienced PeopleSoft Junior application support and developer to deliver operational, maintenance, and development services to CGI's rapidly growing PeopleSoft customer base. You need to be experienced with maximizing the value of PeopleSoft to fulfill the client's business needs. Responsibilities ...

  • Finance Coordinator

    6 days ago

    , , Philippines Inersia AE. Consultant, PT Full time

    Join to apply for the Finance Coordinator role at Inersia AE. Consultant, PT Inersia AE. Consultant, PT provided pay range This range is provided by Inersia AE. Consultant, PT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Finni Health, a rapidly growing company (400% growth,...

  • Senior Delivery Consultant

    2 weeks ago

    , , Philippines Amazon Web Services (AWS) Full time

    Overview Senior Delivery Consultant - Cloud Application, Professional Services. A Delivery Consultant (DC) in ProServe is a technical expert who works directly with customers to implement and manage cloud solutions that align with their business objectives. This role combines deep technical knowledge of AWS services with strong consulting skills to ensure...

  • Senior Delivery Consultant

    2 weeks ago

    , , Philippines Amazon Full time

    Overview A Delivery Consultant (DC) in ProServe is a technical expert who works directly with customers to implement and manage cloud solutions that align with their business objectives. This role combines deep technical knowledge of AWS services with strong consulting skills to ensure successful project delivery and customer satisfaction. A Delivery...

  • Application Support Engineer

    3 weeks ago

    , Metro Manila, Philippines DXC Technology Full time

    DXC Technology Philippines Taguig, National Capital Region, Philippines (On-site/Hybrid) ABOUT DXC DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT...

  • It Erp Application Support

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Wrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%. With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...

  • Application Support Specialist

    1 week ago

    Philippines Kaptan Talent Solutions, Inc. Full time ₱720,000 - ₱900,000 per year

    Responsibilities· - Provide school-facing support for UKG, SCW, and other education-related platforms.· - Troubleshoot issues, document solutions, and escalate complex cases.· - Assist in training and adoption of new tools at the school level.· - Maintain knowledge base documentation and user guides.Qualifications· - 2–4 years in application support...

  • Senior Customer Support Consultant

    2 weeks ago

    , Central Luzon, Philippines Sim Full time

    Senior Customer Support Consultant WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its...