IT Tech Support

4 days ago

Laguna Philippines Innovato Information Technology Solutions Full time

Job Description Position: IT AppTech Duties and Responsibilities Set up and install computer hardware, operating systems, and software applications. Oversee and ensure the proper functioning of computer systems and network infrastructure. Assist staff or clients by walking them through steps to configure systems or fix issues, either in person or over the phone. Identify and fix hardware and software issues by analyzing system and network errors. Replace defective or outdated computer components when necessary. Deliver technical assistance, including the preparation of instructional documents and related reports. Use written guides and diagrams to diagnose and fix problems or to set up systems. Assist with the deployment and implementation of newly developed applications. Create user profiles and accounts, and handle login or password-related concerns. Provide responses to technical support requests within the designated timeframes. Stay focused on assigned tasks until they are fully resolved or referred to external support if needed. Manage and prioritize multiple support requests or issues concurrently. Build and maintain effective relationships with users and other technical professionals, such as application developers. Assess and test new technologies, providing insights based on evaluations. Perform electrical safety inspections on computing equipment. Take proper and timely action to address concerns raised by users, ensuring issues are resolved to their satisfaction. Escalate unresolved technical problems to second- or third-level support teams, keeping users updated throughout the process. Qualifications: Candidates should have at least 1-2 years experience as IT Technical Support : ticket handling and more importantly report making and analyzing Willing to relocate or work near LIIP Binan Laguna Willing to be trained Shifting Schedule Benefits: with Holiday Pay Night Differential Pay OT Pay With Benefits ( SSS, Pagibig, Philhealth ) Job Type: Full-time Company events On-site parking Promotion to permanent employee Ability to commute/relocate: Biñan City: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Willingness to travel: 100% (Required) Working Location If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately withholds your ID, requires you to provide a guarantee or collects property, forces you to invest or raise funds, collects illicit benefits, or other illegal situations. Tips Some of our features may not work properly on your device. #J-18808-Ljbffr

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