IT Technical Support

6 days ago

General Santos, Philippines Strategic Networks, Inc. Full time

Job Description

  • Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
  • Experience in Windows & non-Windows Operating environment.
  • Recommend and apply solutions, including on-site repair for remote users.
  • Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
  • Determine and execute system reconfiguration needs.
  • Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
  • Supervise complaint ticketing system and follow timely resolution of all work orders.
  • Demonstrated ability to provide user support by means of remote access tools.
  • Provide status updates to the ticketing tools in a timely manner.
  • Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
  • Monitor and repair all IT / office equipment and tools and ensure that all software systems are running smoothly.
  • Amenable to work in multiple work locations such as GenSan and Davao.
  • Fieldwork.
  • Can start ASAP.
  • At least 1 year work experience.
Benefits
  • Government Mandated Benefits
  • Insurance Health & Wellness
  • Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave
  • Amenable to work in multiple work locations such as GenSan and Davao
  • Travel expenses paid/reimbursable
Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

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