IT Technical Support

1 week ago

General Santos, Philippines Strategic Networks, Inc. Full time

Job Description Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner). Experience in Windows & non-Windows Operating environment. Recommend and apply solutions, including on-site repair for remote users. Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals. Determine and execute system reconfiguration needs. Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users. Supervise complaint ticketing system and follow timely resolution of all work orders. Demonstrated ability to provide user support by means of remote access tools. Provide status updates to the ticketing tools in a timely manner. Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues. Monitor and repair all IT / office equipment and tools and ensure that all software systems are running smoothly. Amenable to work in multiple work locations such as GenSan and Davao. Fieldwork. Can start ASAP. At least 1 year work experience. Benefits Government Mandated Benefits Insurance Health & Wellness Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave Amenable to work in multiple work locations such as GenSan and Davao Travel expenses paid/reimbursable Working Location If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately: withholds your ID, requires you to provide a guarantee or collects property, #J-18808-Ljbffr

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