Loan Servicing Specialist

6 days ago

Caloocan, Philippines J.P. Morgan Full time

Join our team and make a significant impact on our lending services as a Loan Origination Specialist IV. Be at the heart of a collaborative environment that values critical thinking, innovation, and professional growth. Unlock your potential by leveraging your expertise to solve complex problems and support the success of our clients and business.

As a Loan Origination Specialist IV within JPMorgan Chase, you will play a key role in the loan origination process, ensuring accurate documentation and smooth transaction closings. You will collaborate with clients and stakeholders to meet credit and asset conditions, resolve non-routine issues, and contribute to process improvements. Your work will directly impact client satisfaction and the efficiency of our lending operations.

Job responsibilities:

  • Facilitate documentation and transaction closing by preparing and dispatching accurate documentation packages.
  • Collaborate with clients to manage expectations and ensure compliance with lending standards.
  • Resolve non-routine issues using strong problem-solving skills and knowledge of lending policies.
  • Participate in projects to improve loan origination processes and enhance operational efficiency.
  • Engage with stakeholders to optimize workflows and ensure regulatory compliance.
  • Attest to and correct quality errors and service level breaches in a timely manner.
  • Escalate urgent requests as needed to meet customer expectations.
  • Maintain up-to-date knowledge of systems and procedural changes to support deal setup and funding activities.
  • Demonstrate adaptability and continuous learning in a dynamic environment.
  • Manage time effectively to ensure efficient workflow and task prioritization.
  • Produce high-quality, accurate work with minimal errors.

Required qualifications, capabilities, and skills:

  • Demonstrated knowledge of loan origination processes and procedures.
  • Strong conflict management, listening, and questioning skills.
  • Critical thinking and problem-solving abilities.
  • Proven relationship-building and stakeholder management skills.
  • Effective communication and analytical skills.
  • High attention to detail and accuracy in deliverables.
  • Ability to maintain high performance during peak periods.
  • Commitment to producing quality work with minimal errors.
  • Strong organizational and time management skills.

Preferred qualifications, capabilities, and skills:

  • Experience mentoring junior team members.
  • Market product knowledge relevant to lending services.
  • Experience managing change initiatives in lending operations.
  • Ability to drive continuous improvement and process automation.
  • Familiarity with strategic planning in loan origination.
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