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Cebu - Support Ambassador - P20K New Hire Bonus
1 month ago
ONE DAY PROCESSING WHEN YOU APPLY ONSITE*
P20,000 New Hire Performance Bonus*
A chance to WIN a brand new iPad* (6 WINNERS)
Up to P1700 for application milestones*
Up to 30% Monthly Performance Incentives – your hard work is rewarded
HMO & Life Insurance from Day 1
Up to 25 Paid Time-Off credits
Performance-based Merit Increases and Milestone Rewards for employees expanding their tenure
Employee Assistance Programs and Counselling & Consultations, along with Bereavement leaves and Assistance to help support our employees
And so much more to explore
(*Raffle, New Hire Performance & Milestones promos are exclusively for February classes only. Terms and conditions apply.)
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore
Top reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
A positive culture for you to #BeMore at work
Easy-to-locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks:
Positively and professionally handle and resolve customer account and booking concerns through email/phone/chat to customers
Quickly assess a situation, gather information, and provide a solution that meets the customer’s needs
Investigate issues that arise and determine the appropriate course of action that may include reviewing reservation details, contacting hosts or guests, and working with other teams within the organization
Accurately capture information, update records, and escalate issues when necessary
Who are we looking for?
High School Graduate
Must have at least 6 months of BPO experience
Preferably with blended customer service experience (voice and non-voice)
Strong verbal and written English communication skills
Positive, self-motivated and energetic
Amenable to work rotating shifts
Can work in Cebu IT Park, Cebu City
Who is TDCX?
TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new-economy companies looking to tap the region's growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, and career opportunities to our workplace perks, find out what else is in store when you embark on a career with TDCX.
