Learning Experience Manager | Ortigas
4 weeks ago
Overview
Learning Experience Manager | Ortigas — TaskUs, Pasig, National Capital Region, Philippines
About TaskUsTaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. TaskUs emphasizes a culture of growth, technology, and adaptability to meet partner needs.
Responsibilities- Lead the design, development, and maintenance of training applications to meet enterprise business requirements and operational needs.
- Implement and enforce development team guidelines and processes.
- Manage initiation, development, and implementation of site-wide training initiatives for TaskUs’ training department.
- Drive campaign-specific training programs for Team Leaders (TL) and Teammates (TM); create and maintain materials for maximizing campaign task mastery and personal development.
- Create and execute TL and TM development training, including curriculum, training, and evaluations.
- Provide campaign-specific training that is technically solid and engaging; act as in-house expert, maintaining training materials for all trainee levels.
- Ensure training aligns with campaign needs and TaskUs’ broader business objectives; develop materials for diverse departments and campaigns as needed.
- Propose and publish a year-long training calendar with quarterly objectives; plan training policies, new testing tools, methods, and systems to ensure quality standards.
- Collaborate with Operations Directors, Operations Managers, and US counterparts to communicate and implement training initiatives.
- Bachelor’s degree in any field.
- At least 5 years of managerial and/or supervisory experience.
- Excellent presentation, communication, and interpersonal skills.
- Highly independent and motivated with a track record of overseeing projects to completion; able to adapt training materials to different audiences.
- Proficiency with Google Workspace and MS Office applications.
We prioritize employee well-being with competitive salaries and comprehensive benefits. TaskUs maintains a People First culture, supports internal mobility and professional growth, and fosters an inclusive environment with programs across Total Rewards, Wellness, HR, and Diversity.
Application and ComplianceTaskUs will not solicit money during the application process and will only engage with authorized recruiters. TaskUs is committed to equal opportunity and inclusion; reasonable accommodations are available in the hiring process upon request. Apply through the official careers page: .
Req Id: R_2507_9440
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