
Team Lead
1 day ago
Overview
Apply as a Team Lead and Earn up to P 35,000.
Qualifications- 1-2 years minimum of experience as Team Lead (Service desk experience is a plus) with Escalation.
- Management experience; must also have excellent communication skills.
- Bachelor's Degree / Vocational / Undergraduate.
- Open to contractual-based position with possible absorption and extension.
- Monitoring Attendance and sending Attendance Reports.
- Facilitate Team Huddles and Updates.
- Submit and present the Performance Report to the client.
- Coaching on Performance and Attendance (aligned with client policies).
- Performance Improvement Plan (PIP) Weekly Checkpoint.
- DTR Validation.
- Motivate team members and identify any challenges affecting employee morale.
- Analyze Incident trends, and recommend and implement actions, with approval, to reduce Incidents.
- Undertake peer reviews as required to improve the quality of work, and body of knowledge, of the Service Desk team.
- Mentor staff to improve the capabilities and usefulness of the Service Desk team.
- Work both independently as well as part of a team to ensure that work gets completed.
- Share knowledge as and when required with other staff.
- Any other task or activity that will contribute to the successful operation.
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