Workplace Experience Manager

Workplace Experience Consultant (Taguig) CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension. CBRE Global Workplace Solutions (GWS) As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to‑end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. About the Role The Workplace Experience Consultant is a combined leadership in Workplace Experience Services (Concierge, Reception, Meeting and Events) with governance responsibilities under the Performance Improvement Management Office (PIMO) across the APAC region. This job is part of the Workplace Experience function. They are responsible for providing world‑class customer service to the clients and visitors of a designated building. What You’ll Do Workplace Experience (50%) Standardize and oversee third‑party service delivery across APAC. Build strong client relationships and resolve conflicting priorities. Monitor vendor performance and drive improvements. Align operations with best practices and optimize costs. Ensure business continuity planning and act as a CBRE RISE values ambassador. Performance Improvement Management Office (50%) Lead governance processes and ensure policy compliance. Manage KPI/SLA reporting and provide actionable insights. Partner with stakeholders to identify risks and implement solutions. Support strategic initiatives, change management, and continuous improvement. About you Bachelor’s Degree of Hospitality Management or any related field. 5+ years of experience in Workplace Experience, Facilities, Vendor Management or Governance. Has experience in vendor management and performance tracking. Strong communication and stakeholder management skills. Financial and analytical acumen. Proficient in Microsoft Office products. Examples include Word, Excel, Outlook, etc. Can start ASAP. So, what's in it for you? Annual Merit Increase Performance Bonus 12 days of sick leave credits (unused sick leave credits convertible to cash) 12 days of vacation leave credits (unused vacation leave credits will be rolled over the following year) HMO and Life Insurance on Day 1 Autonomy in work – We support and reward creators and doers, encourage innovation and an entrepreneurial mind‑set. Inclusivity and Accessibility – We enable, value and embrace diverse perspectives across many dimensions Safety and Well‑Being – You'll be provided with the work environment, resources and tools to feel like your most productive self and offered support for your total wellbeing. CBRE invites interested individuals to connect with us. Our company offers a dynamic work environment where employees can create non‑linear career paths. We prioritize excellence and foster a collaborative culture built on shared values: respect, integrity, service, and excellence. We value diversity and encourage individuals to bring their unique perspectives and skills to our team. By joining CBRE, you will have the opportunity to chart your own career path and reach your full potential. #J-18808-Ljbffr