Client Services Manager

2 weeks ago

Makati, Philippines Peak Outsourcing, Inc. Full time

Job Summary The Client Services Manager is pivotal in ensuring exceptional service delivery and fostering strong client relationships. This role involves managing client accounts, developing strategic account plans, overseeing contract management, and collaborating with internal teams to meet and exceed client expectations. The ideal candidate will possess a strategic mindset, excellent communication skills, and a proven track record in client relationship management and revenue growth. Key Responsibilities Client Relationship Management Serve a the primary point of contact for clients, ensuring their needs are met with professionalism and efficiency. Develop and maintain strong, long-term relationships with clients to promote retention and loyalty. Regularly communicate with clients to provide updates, gather feedback, and address any concerns promptly. Strategic Account Planning Develop and implement strategic account plans tailored to each client's objectives and business goals. Identify opportunities for account growth and work collaboratively with clients to achieve mutual success. Monitor account performance and adjust strategies as necessary to ensure clients satisfaction and business objectives are met. Contract Management Oversee the contract lifecycle, including negotiation, execution, and renewal processes. Ensure all contractual obligations are met and that services are delivered in accordance with agreed terms. Collaborate with legal and compliance teams to manage contract risks and ensure adherence to company policies. Revenue Growth Identify and pursue opportunities to upsell and cross-sell services to existing clients. Collaborate with sales and marketing teams to develop strategies for revenue expansion within the client base. Analyze market trends and client feedback to inform service offerings and identify new business opportunities. Team Collaboration and Leadership Coordinate with internal departments to ensure seamless service delivery and client satisfaction. Mentor and guide junior team members to enhance their client management skills and performance. Foster a client-centric culture within the team, emphasizing the importance of exceptional service delivery. Qualifications Bachelor’s degree in Business, Marketing, Communications, or related field. Minimum of 3 years of experience in client services, account management, or customer success roles. Proven ability to develop strategic account plans and manage client relationships effectively. Strong understanding of contract management principles and practices. Demonstrated success in identifying revenue growth opportunities and achieving sales targets. Excellent communication, interpersonal, and problem-solving skills. Proficiency in CRM software and other client service tools. Preferred Skills Experience managing a portfolio of high-profile or complex clients. Knowledge of various industries (e.g., technology, finance, healthcare). Ability to work under pressure and manage multiple tasks simultaneously. #J-18808-Ljbffr

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