Architecture Analyst

3 weeks ago

Quezon City, Philippines Optum, a UnitedHealth Group Company Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As the Architecture Analyst – Windows Imaging , you will be functioning as an imaging, Autopilot and Intune specialist. The Architecture Analyst will be responsible for designing, implementing, and optimizing enterprise endpoint imaging and management solutions that are secure, scalable, and efficient. This includes leading efforts around Windows Autopilot provisioning, troubleshooting deployment issues, and enhancing device performance through automation and policy enforcement. Key Responsibilities Endpoint Imaging: Architect and maintain enterprise-wide Windows imaging solutions using MECM and Autopilot. Desktop Management: Oversee the deployment, configuration, and maintenance of Windows desktop environments. Troubleshooting: Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently. Automation: Develop and implement automation scripts to streamline desktop management tasks. Documentation: Maintain comprehensive documentation of desktop configurations, processes, and procedures. Collaboration: Work closely with other IT teams to ensure seamless integration and support of desktop systems. Provide expert-level support to technical partners. Qualifications Experience: 5-7 years of experience in Windows desktop engineering or a related field. Technical Skills: Practical experience supporting Windows Autopilot including troubleshooting deployment workflows – with experience working offshore or with geographically distributed teams. Experience with hybrid and cloud-native deployment models. Proficiency in Microsoft Intune Windows Device Management. Strong understanding of Windows OS internals (kernel, registry, services, drivers, etc). Analytical Skills: Excellent problem‑solving skills with a focus on troubleshooting Windows OS and OS deployment issues across diverse hardware and user environments. Automation: Experience with scripting languages such as PowerShell for automation. Security: Foundational understanding of Windows security technologies, i.e. policy, encryption, authentication, network security. Communication: Strong verbal and written communication skills. Preferred Qualifications Experience developing and maintaining Windows Imaging in MECM. Experience with DEX tools for troubleshooting endpoint issues. Experience working in a Microsoft centric environment (O365, M365). Experience working in a large endpoint environment over 50k. Experience working in a highly regulated industry i.e. Insurance, Healthcare, Banking. Open to Optum Sites in Muntinlupa, and Taguig City. Hybrid Night Shift Work Schedule from 9:00 PM PHT to 6:00 AM PHT. #J-18808-Ljbffr

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