Field Service Technician

2 weeks ago

San Juan, Philippines Q2 HR Solutions Full time

Senior Consultant | Executive Search & Talent Acquisition | Driving Client Success Through Strategic Hiring

Job Summary: The Field Service Technician is responsible for ensuring the proper installation, troubleshooting, and maintenance of espresso machines, grinders, and brewers for our clients. This role plays a key part in delivering excellent aftersales support, ensuring customer satisfaction and keeping equipment in peak working condition.

Key Responsibilities
  • Perform on-site troubleshooting, diagnosis, and repairs of espresso machines, grinders, and brewers
  • Conduct site visits to confirm technical requirements prior to installation
  • Install and calibrate coffee equipment at customer sites
  • Conduct bench testing of new machines before release to clients
  • Perform in-house repairs of coffee accessories and equipment
  • Carry out preventive maintenance visits for customer equipment
  • Complete accurate and timely service reports for each job order
  • Assist with the delivery, loading, and unloading of equipment as needed; Support logistics and technical setup during external events and coffee carts
  • Participate in out-of-town service trips as scheduled
  • Follow safety, cleanliness, and proper tool-handling standards at all times
  • Escalate recurring or complex technical issues to the Technical Aftersales Manager for resolution
Other Tasks

Performs any other duties and responsibilities as requested by the Management.

Job Specification
  • Vocational/technical course graduate or relevant certification preferred
  • Background in electrical, mechanical, or kitchen equipment servicing is an advantage
  • Knowledge of electrical appliances and/or food & beverage equipment a plus
  • Strong troubleshooting and problem-solving skills
  • Ability to work independently and in a team
  • Good communication and customer service skills
  • Valid driver’s license (preferred but not required)
Working Conditions
  • Willing to work on weekends, holidays, shifting schedules (morning and night shifts)
  • Field-based work with frequent travel to client sites and occasional out-of-town assignments
  • Requires physical work (lifting, moving, and setting up equipment)
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service
Industries
  • Food and Beverage Services

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