
Field Service Technician
4 weeks ago
Job Summary: The Field Service Technician is responsible for ensuring the proper installation, troubleshooting, and maintenance of espresso machines, grinders, and brewers for our clients. This role plays a key part in delivering excellent aftersales support, ensuring customer satisfaction and keeping equipment in peak working condition.
Key Responsibilities- Perform on-site troubleshooting, diagnosis, and repairs of espresso machines, grinders, and brewers
- Conduct site visits to confirm technical requirements prior to installation
- Install and calibrate coffee equipment at customer sites
- Conduct bench testing of new machines before release to clients
- Perform in-house repairs of coffee accessories and equipment
- Carry out preventive maintenance visits for customer equipment
- Complete accurate and timely service reports for each job order
- Assist with the delivery, loading, and unloading of equipment as needed; Support logistics and technical setup during external events and coffee carts
- Participate in out-of-town service trips as scheduled
- Follow safety, cleanliness, and proper tool-handling standards at all times
- Escalate recurring or complex technical issues to the Technical Aftersales Manager for resolution
Performs any other duties and responsibilities as requested by the Management.
Job Specification- Vocational/technical course graduate or relevant certification preferred
- Background in electrical, mechanical, or kitchen equipment servicing is an advantage
- Knowledge of electrical appliances and/or food & beverage equipment a plus
- Strong troubleshooting and problem-solving skills
- Ability to work independently and in a team
- Good communication and customer service skills
- Valid driver's license (preferred but not required)
- Willing to work on weekends, holidays, shifting schedules (morning and night shifts)
- Field-based work with frequent travel to client sites and occasional out-of-town assignments
- Requires physical work (lifting, moving, and setting up equipment)
- Associate
- Full-time
- Customer Service
- Food and Beverage Services
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