Managed Services Product Manager

Managed Services Product Manager (Makati)

Location: Mandaluyong, National Capital Region

Status: Posted today

• Overview: Service Delivery Manager responsibilities and qualifications listed below.

Job Description

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high performance levels for service-related processes and implementing improvement activities
• Taking ownership of critical incidents, coordinating with resolution parties, and ensuring effective stakeholder communication for post-incident reviews
• Ensuring systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analyzing third-party and internal processes to create strategies for service delivery optimization
• Recommending methods of improvement and ensuring actions are implemented on time for upgrades
• Providing accurate and regular reports to management on service delivery performance
• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
• Building strong relationships with teams and stakeholders for effective dialogue between departments
• Supervising desktop management teams to facilitate continual improvements in the desktop environment
• Collaborating with technical design teams to set standards for software, hardware, and security
• Developing new strategies to increase profit and maintain service quality

Qualifications and Skills

• Ability to lead both physical and virtual teams
• Experience with third-party services
• Operational ability in a large-scale environment
• Exceptional customer-facing skills
• Strong knowledge of escalation procedures, incident management, and related disciplines
• Mastery of ITIL principles
• People management and leadership expertise
• Strong organizational skills and ability to train junior members
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Proactive attitude and excellent verbal/written communication

Schedule

Day shift

Location note: Mandaluyong City: Relocating/commuting required

Notes: This advertiser has chosen not to accept applicants from your region.

Service Delivery Ops Associate Manager

Status: Posted today

Job Description

• Ensure SLA’s and KPIs are met
• Take responsibility for the collections function, reviewing metrics to drive performance and efficiencies
• Manage cash forecasting process
• Supervise, motivate, and mentor staff; set targets for Team Leaders and direct reports
• Keep procedures up to date and adhered to within the team
• Prepare management reports as required
• Liaise with HR for recruitment, training, performance management
• Provide client liaison and review services
• Be proactive with ideas to improve service and deliverables
• Project manage initiatives such as procedures reengineering or transitions of work
• Accountable for Operational Excellence initiatives and metric tracking
• Manage collections staff across all lines of business
• Oversee day-to-day operations (3 Team Leads and up to 20 staff)

Qualifications

• Graduate in business; CPA or Accounting background advantageous
• At least 10 years in Finance/Accounting, specifically in Collections
• At least 3 years as Collections Manager
• ERP knowledge (Oracle, SAP) and MS Excel
• Prior voice collections experience (B2B preferred)
• Strong communications, analytical, and decision-making skills
• Experience in team facilitation; knowledge in Sales, Billing, Cash Application, Contracts, Credit Management, Collections is a plus

Schedule

Rotational shift

Location note: Mandaluyong

Notes: This advertiser has chosen not to accept applicants from your region.

HR Service Delivery New Associate (El 2175)

Location: Mandaluyong, National Capital Region; Accenture

Status: Posted today

Job Description

• Perform process controls; maintain, validate, and update process documentation to ensure compliance
• Perform Root Cause Analysis and propose corrective actions for remediation and controls
• Suggest process improvements to reduce time, improve accuracy, and enhance controls
• Understand existing matrices, measure them, and improve the measurement system

What are we looking for?

• Open to college graduates in Psychology, HRDM or related fields
• No experience required
• Willing to work in Boni, Mandaluyong
• Good to have skills: recruitment and HR roles; Excel reporting/analytics

Benefits

• Competitive salary, bonuses, incentives
• Night differential; leaves; HMO from day 1; life insurance
• Employee stock purchase plan; retirement plan
• Flexible working arrangements; accessible locations
• Career growth and promotion opportunities

How to Apply?

Submit online questionnaire and wait for a phone call from recruiters.

Additional Information :

Terms and conditions apply

Schedule

Rotational shift

Education

Bachelor's degree preferred

Experience

Human resources: 1 year preferred

Notes: This advertiser has chosen not to accept applicants from your region.

Group Product Manager

Location: Taguig, National Capital Region

Status: Posted 419 days ago

Job Description

• Permanent role
• Handle a market-leading baby care brand; lead brand strategies and executions across ATL/BTL/Digital
• Mine consumer insights to drive compelling executions and growth
• Lead agencies and cross-functional teams; monitor brand performance and adjust plans

Requirements

• 7+ years in FMCG/CPG; experience with flagship/market leader brands
• 3+ years at MM/GBM/GPM/SBM level; manage ABMs performance
• Experience in TV, radio, print and digital campaigns; Nielsen data proficiency
• Strong financial acumen on profit/mix and GP margins

Location

Taguig City; relocation accepted

Notes: This advertiser has chosen not to accept applicants from your region.

Head - Business Development and Product Research

Location: Makati, National Capital Region; Eastwest Bank

Status: Posted today

Job Description

• Work with the Head of Cash Management to conceptualize and execute roadmaps and strategies for Cash Management products and services
• Spearhead product/service/channel management, development, maintenance, and process improvements

Basic qualifications

• At least 5 years in banking, in business development, product management, or project management

Location

Makati City

Notes: This advertiser has chosen not to accept applicants from your region.

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