TaskUs Las Pinas | Non-Voice Campaign | 50K Sign-on Bonus + Relocation Package

Overview

Join to apply for the TaskUs Las Pinas | Non-Voice Campaign | 50K Sign-on Bonus + Relocation Package role at TaskUs .

Minimum Qualifications:

• Fluent in the English language, as well as reading and writing in English
• Must be at least a high school graduate
• Must have at least 2 years of BPO experience in Sales-related accounts

Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. You will provide world-class service to customers in an accurate, efficient, and respectful manner on every call, as measured by performance metrics.

• Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries via phone, email, and live chat
• Navigate internal and external documentation and resources to provide world-class service
• Identify and escalate priority or unresolved issues to appropriate internal teams
• Route calls to the appropriate resources and document customer interactions according to SOPs
• Identify, troubleshoot, and communicate emerging trends and patterns in issues
• Strive for high-standard customer satisfaction and ensure calls are handled professionally per client quality guidelines
• Adhere to established protocols, KPIs, guidelines, and company policies for consistent service delivery
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments
• Participate in all mandated internal and external training and/or seminars
• Understand and comply with TaskUs policies and procedures

• Computer literate with proficiency in Windows OS, macOS, Microsoft Office, and Google applications
• Familiar with customer support software such as Zendesk, Slack, and internal troubleshooting tools
• Fluent in English (reading and writing)
• Must be at least a high school graduate
• Must have at least 2 years of Sales experience
• Problem-solving and critical-thinking skills
• Great communication skills, written and oral
• Adaptable and flexible, able to work with process and information changes
• Empathic toward customers with a customer-centric approach
• Team player who supports collaborative solutions and cross-departmental initiatives
• Open to feedback, eager to learn, and capable of improvement

• Resilient, calm, and professional when dealing with challenging situations
• Adaptable to a dynamically changing business
• Trustworthy and reliable with a high level of integrity
• Resourceful with high attention to detail and the ability to multitask

• Professional growth opportunities with the chance to learn from many different functions
• A fun and inclusive workplace

Terms and conditions apply.

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of March 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require payment to proceed with your application. Communicate only with authorized TaskUs recruiters.

DEI: TaskUs believes innovation and higher performance come from people of diverse backgrounds. TaskUs is committed to equal access to opportunities and inclusive practices. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Outsourcing and Offshoring Consulting

We’re sharing multiple related roles to help you discover opportunities. Referrals increase your chances of interviewing at TaskUs.