Front Office Manager

3 weeks ago

Baguio, Philippines Wright Park Hotel Full time

Craft unforgettable guest experiences at Wright Park Hotel We\'re seeking a dynamic Front Office Manager to lead our team and ensure seamless operations. As the face of our hotel, you\'ll play a crucial role in creating a welcoming and efficient environment for our guests. This is an opportunity to lead, mentor, and inspire a pioneer team while contributing to a luxury experience that leaves a lasting impression. If you\'re passionate about hospitality and thrive in a fast-paced setting, apply today.

Operations Management
  • Oversee the efficient operation of the Front Office, including guest registration, room assignments, and check-out procedures
  • Ensure adherence to hotel policies, procedures, and standards to maintain high-quality service and guest satisfaction
  • Monitor and analyze occupancy forecasts and adjust staffing levels and operational procedures accordingly to optimize efficiency
Staff Leadership, Training and Development
  • Supervise front office staff to ensure adherence to policies, procedures, and safety protocols
  • Serve as a role model for corporate values and mission in daily interactions and decision-making
  • Promote a work culture emphasizing hospitality, integrity, teamwork, professionalism, and excellence
  • Coach and motivate front office staff to deliver outstanding guest service
  • Conduct regular performance evaluations and provide constructive feedback
  • Foster a positive work environment and cultivate a culture of continuous learning and improvement
Property Management System (PMS) Maximization
  • Utilize the PMS to its fullest potential to streamline operations and enhance guest experience
  • Regularly review PMS functionalities and coordinate with vendors for upgrades and improvements
  • Ensure accurate data management and reporting through the PMS for efficient decision-making
Guest Relations
  • Ensure personalized and efficient service delivery to exceed guest expectations
  • Handle escalated guest issues and ensure resolutions that maintain guest satisfaction
  • Monitor guest feedback and implement improvements based on insights
Coordination and Communication
  • Collaborate effectively with other departments to optimize overall hotel operations
  • Maintain communication with the PMS vendor to stay updated on system capabilities and enhancements
  • Participate in meetings and provide input on strategic decisions and operational planning
Financial Management
  • Ensure accurate handling of cash transactions and adherence to cash handling procedures
  • Monitor and manage front desk revenue, including room rates, deposits, and incidental charges
  • Prepare and analyze financial reports related to front office operations
  • Implement cost-control measures and monitor expenses to meet budgetary goals
  • Coordinate with accounting department for reconciliation and auditing of financial transactions
Safety and Compliance
  • Uphold hotel safety protocols and emergency procedures to ensure a safe environment for guests and staff
  • Ensure compliance with industry regulations and hotel standards
Reporting and Documentation
  • Prepare and analyze reports on front office performance, occupancy rates, and guest satisfaction metrics
  • Maintain accurate records and documentation related to front office operations and guest interactions
Qualifications
  • Bachelor\'s degree in Hospitality Management or a related field (preferred)
  • Minimum of 3 years of experience as FO supervisor/manager
  • Strong leadership, communication, and interpersonal skills
  • Excellent problem-solving and decision-making abilities
  • Proficiency in hotel property management systems (PMS) and other relevant technologies
  • Thorough understanding of hotel operations and guest service best practices
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
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