Pioneer Account | Customer Service Associate| Financial Account | Clark

2 days ago

Pampanga Philippines Sutherland Philippines Full time

Sutherland Philippines

Job Description
  • As a Customer Service Associate for our Financial account, you’ll provide professional support across multiple channels.
  • You’ll handle inquiries with empathy, accuracy, and a strong understanding of banking services.
  • Your ability to stay composed and adapt quickly ensures a smooth and efficient experience every time.
Qualifications
  • Manage customer interactions with professionalism and composure, even in high-pressure situations
  • Resolve customer concerns efficiently while identifying and anticipating future needs
  • Apply insights from customer feedback to improve service quality and personal performance
  • Adapt to evolving processes and confidently handle situations with limited information or changing priorities
  • Use internal systems and technology tools effectively to assist customers and troubleshoot issues
  • Handle multiple customer interactions simultaneously while maintaining accuracy and attention to detail
  • Build rapport and trust through consistent, empathetic, and solution-oriented communication
  • Demonstrate a solid understanding of banking products and services to provide accurate and helpful support
  • Excellent communication skills in both written and spoken English
  • Experience in customer service, with the ability to manage interactions across various channels
  • Strong problem-solving skills and effective communication
  • Ability to adapt to new technology and processes
  • Strong time management and organizational skills
  • Knowledge of banking products and services is a plus
  • Ability to stay calm under pressure and resolve issues efficiently
Working Location

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