Royal Caribean

About the role As part of the 1ST DYNAMIC PERSONNEL RESOURCES' team, we are seeking an enthusiastic and dedicated Customer Service Representative to join our client, Royal Caribbean (RCI - Travel and Cruise) located in IT Park, Cebu City. This is a full‑time position that will allow you to be part of a dynamic organisation committed to delivering exceptional customer service in the travel and cruise industry. What you’ll be doing Responding to customer inquiries and requests via phone, email, and other communication channels Providing accurate and timely information about Royal Caribbean's products, services, and policies Handling customer complaints and concerns with empathy and professionalism Assisting with booking and reservation processes Maintaining detailed records of customer interactions Collaborating with cross‑functional teams to ensure a seamless customer experience Continuously improving your knowledge and skills to provide the best possible service What we’re looking for Proven experience in a customer service or call centre role, preferably in the travel or hospitality industry Excellent communication and interpersonal skills, with the ability to listen and respond effectively Strong problem‑solving and decision‑making abilities Proficiency in English, both verbal and written Familiarity with computer systems and customer relationship management (CRM) tools Passion for providing outstanding customer experiences Flexibility to work in a fast‑paced, dynamic environment What we offer At 1ST DYNAMIC PERSONNEL RESOURCES', we are committed to nurturing a supportive and inclusive work environment. We offer competitive compensation, opportunities for career growth, and a range of benefits to support your well‑being. Join us in our mission to deliver exceptional customer service and be a part of the exciting world of travel and cruises. About us 1ST DYNAMIC PERSONNEL RESOURCES' is a leading provider of human resources solutions in Cebu, Philippines. With a focus on client satisfaction and employee development, we partner with respected organisations like Royal Caribbean (RCI - Travel and Cruise) to connect talented individuals with rewarding career opportunities. Apply now to become a Customer Service Representative with 1ST DYNAMIC PERSONNEL RESOURCES' and Royal Caribbean (RCI - Travel and Cruise). #J-18808-Ljbffr