Royal Caribean

About the role AUXILIA INC' is looking for a talented Customer Service Representative to join our dynamic team in our Cebu City office. As a full-time Royal Caribean (RCI - Travel and Cruise) - IT Park representative, you will be responsible for providing exceptional customer service and support to our valued clients. What you'll be doing Respond to incoming customer inquiries via phone, email, and chat channels Assist customers with booking reservations, modifications, and cancellations Provide detailed information about Royal Caribean's services, packages, and promotions Troubleshoot and resolve customer issues in a timely and efficient manner Maintain accurate customer records and documentation Actively cross-sell and up-sell relevant products and services to customers Collaborate with other team members to ensure a seamless customer experience What we’re looking for Exceptional customer service skills with a proven track record Strong communication and interpersonal abilities, both verbal and written Proficiency in using various computer systems and software applications Ability to work in a fast‑paced environment and handle multiple tasks simultaneously Knowledge of the travel and cruise industry, or a willingness to learn Fluency in English, with proficiency in other languages being an advantage High school diploma or equivalent, with previous customer service experience preferred What we offer At AUXILIA INC', we are committed to providing our employees with a supportive and rewarding work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for career development. You’ll also enjoy a collaborative and inclusive company culture, with a focus on work‑life balance and employee wellbeing. About us AUXILIA INC' is a leading provider of customer service and business process outsourcing solutions. With over a decade of experience, we have established a strong presence in the industry, serving clients across various sectors, including travel and hospitality. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner for our clients. If you are passionate about providing exceptional customer service and are ready to join a dynamic and growing organization, we encourage you to apply for this exciting opportunity. #J-18808-Ljbffr