AU Warranty Coordinator

Overview

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Position: AU Warranty Coordinator

Location: Central Luzon

Work setup & shift: Onsite | Day Shift

What's in it for you?

Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)

Employee Referral Program

As an AU Warranty Coordinator, you are responsible for:

• Gather information via phone, email, and live chat for claims and prepare related reports.
• Communicate with owners regarding breakdowns or accidents, keeping them informed of repair progress in line with company policies and customer service standards.
• Liaise with suppliers and staff to ensure repairs are completed efficiently, within quoted costs, and in compliance with technical guidelines.
• Assist with conflict resolution, escalating issues when necessary.
• Support prioritization, tracking, and follow-up of client repairs, ensuring timely updates and transparency.
• Provide guidance and solutions to clients and internal teams on vehicle-related matters.
• Balance owner satisfaction with business costs when recommending repair solutions.
• Negotiate outcomes that optimize client satisfaction while managing expenses.
• Track and report on repair progress, minimizing downtime by ensuring suppliers meet agreed timeframes and standards.
• Confirm repairs follow standard practices and warranty provisions, escalating any failures fairly.
• Manage warranty claims and cost recovery for substandard repairs.
• Ensure accurate technical data entry in company systems and monitor compliance with authorization policies.
• Identify and report service level anomalies or deficiencies.
• Provide technical and logistical support to branches to reduce vehicle downtime.

• Mechanical trade qualification or equivalent.
• Diploma or certificate in business or tourism (preferred).
• 1–2 years of customer or guest services experience.
• Intermediate computer literacy.
• Strong communication, interpersonal, and negotiation skills.
• Experience handling customer expectations and conflict resolution.
• Supplier management experience.
• Good time management and ability to prioritize under pressure.
• Mechanical knowledge or automotive aptitude (an advantage).

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

*Terms and conditions apply