Phrn Hedis

Help Desk Analyst

Posted 1 day ago

Job Description

Company Description: IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community. We operate offices in New Jersey and India and pride ourselves on reliability and custom MSP solutions.

Role Description: User Lifecycle Management

• Fully manage onboarding/offboarding for client users: provision and configure devices; create/disable accounts in Microsoft 365, Azure AD, Active Directory; set up email, file access, MFA, group policies, and software packages; decommission devices securely and archive data where required.

Technical Support (Beyond Helpdesk)

• Handle escalated Tier 1 and basic Tier 2 support tickets (network, printer, email, login issues, system slowness, etc.).
• Use PSA and RMM tools to remotely troubleshoot and maintain endpoints.
• Perform basic administrative tasks on servers, M365 tenants, and firewalls under supervision.
• Document technical fixes and update SOPs/runbooks.

System Maintenance & Monitoring

• Monitor alerts from RMM tools and resolve low/medium-priority issues.
• Assist with patching schedules, antivirus status checks, and backup verifications.
• Perform periodic health checks on client environments (device performance, licenses, capacity).

Process Improvement & Project Assistance

• Support senior engineers in infrastructure or cloud migration projects.
• Create automation or PowerShell scripts for routine tasks (optional but encouraged).
• Proactively identify and recommend recurring issue fixes.

Qualifications

• Must be willing to work 100% onsite and residing near BGC, Taguig.
• Must be available for night shifts (8 PM - 5 AM Manila Time).
• Minimum 2 years of experience in Service Desk/Help Desk support.
• Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management; strong written and verbal communication skills.
• At least 2 years of experience supporting global/international clients.

Company Benefits

• HMO with Free Dependents on Day 1
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance and Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Help Desk Specialist

Posted 1 day ago

Job Description

Work Set-Up: 100% Onsite in BGC, Taguig

Shift: Eastern Time Shift

Company Description: IT By Design is a trusted growth partner for MSPs with over 20 years of experience. We provide dedicated engineers and 24x7 infrastructure management.

Role Description

• Manage full user lifecycle: onboarding/offboarding, account creation/disablement (M365, Azure AD, AD), device provisioning/decommissioning, and secure data handling.
• Configure user access: email, MFA, file permissions, group policies, and required software packages.
• Provide Tier 1 and basic Tier 2 technical support using PSA/RMM tools and escalate when needed.
• Perform basic administrative tasks on servers, firewalls, and M365 tenants under supervision; document fixes and update SOPs/runbooks.
• Monitor and resolve alerts from RMM tools; assist with patching, AV checks, backup verification, and periodic health/environment checks.
• Support senior engineers with infrastructure projects, cloud migrations, and system improvements; create automation scripts and recommend permanent fixes for recurring issues.

Qualifications

• HMO with Free Dependents on Day 1
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance
• Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Help Desk Support

Posted 1 day ago

Job Description

Position: Help Desk Support

Location: Makati City

Summary: First point of contact for inquiries related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance; coordinate with providers and internal departments to support employees.

Key Responsibilities

• Answer inquiries related to insurance benefits, coverage, eligibility, and claims procedures
• Guide through claim filing, membership updates, and benefit availment
• Coordinate with providers for enrollment, renewals, and claim resolutions
• Escalate unresolved issues; manage employee insurance records; ensure data privacy
• Generate reports on utilization, claims, and ticket resolution; assist in creating FAQs and guidelines

Qualifications

• Bachelor’s degree in Business Administration or medical-related field
• 1–2 years of experience in help desk or benefits administration (insurance handling preferred)
• Familiarity with Life, HMO/Medical, and Personal Accident policies
• Strong communication and customer service skills; MS Office and HRIS/help desk systems
• Detail-oriented and able to manage multiple tasks; data privacy aware
• Customer service orientation, problem-solving, and teamwork
• Experience with HR systems and ticketing tools

Job Types: Full-time, Permanent

• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Ayala Alabang, National Capital Region

Salary: ₱456,000

Help Desk Technician

Location: Mandaluyong, National Capital Region

Salary: ₱900,000 - ₱1,200,000

Posted today

Job Description

Work Schedule: Remote; Monday-Friday 6 am-3 pm MST (8 pm-5 am Manila time); Remote work from home

Overview: Deliver IT support for Managed Services clients; follow processes and maintain documentation; assist with ticketing and coordinate with on-site technicians; identify out-of-scope requests.

Knowledge, Skills and Abilities

• Hardware and software expertise; strong troubleshooting
• Excellent communication; detail orientation; time management
• Adaptability; fast-paced environment; teamwork
• Continuous learning; customer-centric approach; analytical thinking

Senior Help Desk Engineer

Posted today

Job Description

Remote; Sat–Tue, 10:00 AM – 8:00 PM Eastern

About Helix Systems: MSP providing IT and cybersecurity services for SMBs; focus on automation and documentation.

Role Overview

• Be the first point of contact for support calls via Freshdesk; troubleshoot desktop, network, and application issues; document actions; follow SOPs; ensure SLA compliance.
• Handle issues including Outlook, MFA, VPN, printer, SharePoint, and 365/Google Workspace problems.
• Requirements: 3+ years of helpdesk/IT support (MSP experience preferred); Windows 10/11, M365 admin, Active Directory basics; strong communication; English fluency.

Bonus: macOS, Google Workspace, Azure, Hyper-V experience

How to Apply

• MSP experience? MSP experience?
• Office 365, Active Directory, Hyper-V, Google Workspace, macOS
• Certifications; compensation requirements; reason for leaving; notable IT project

Why you’ll love working here: focus on efficiency, learning, collaboration, exposure to tooling and growth.

What Locations Can I Find These Jobs In?

Various locations mentioned: Makati, Mandaluyong, BGC, Ayala Alabang, etc.

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