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7 days ago

Muntinlupa, Philippines MM Royalcare Marketing Services Inc. Full time

About the role At MM Royalcare Marketing Services Inc., we are seeking a talented and enthusiastic customer service professional to join our dynamic team. As a customer service agent, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and their satisfaction is our top priority. This is a full-time, virtual role based in Muntinlupa City Metro Manila. What you’ll be doing Responding to customer inquiries and resolving issues in a timely and professional manner Handling a high volume of incoming calls and email communications Accurately documenting customer interactions and maintaining detailed records Identifying opportunities to improve customer experience and providing feedback to management Adhering to company policies and procedures to ensure consistent service delivery Collaborating with cross-functional teams to address complex customer concerns What we’re looking for Proven experience in a customer service or call centre role, preferably in the call centre & customer service industry Excellent communication and interpersonal skills, with the ability to listen, empathise and provide solutions Strong problem-solving and decision-making skills to handle customer inquiries efficiently Proficiency in using computer systems and software applications Commitment to providing exceptional customer service and a desire to contribute to the success of the company What we offer At MM Royalcare Marketing Services Inc., we are committed to creating an engaging and supportive work environment. We offer a competitive salary, with the opportunity to earn up to 29.5k, as well as a range of benefits and professional development opportunities to help you thrive in your career. About us MM Royalcare Marketing Services Inc. is a leading provider of customer service and call centre solutions. With a strong focus on innovation and customer satisfaction, we have established a reputation for delivering high-quality services to our clients. Join our team and be a part of our continued success Apply now and let’s start your journey with MM Royalcare Marketing Services Inc. #J-18808-Ljbffr

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