Business Transformation Director

Overview

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Details

POSITION TITLE: Business Transformation Director

WORK LOCATION: Sibulan, Negros Oriental (Must be willing to relocate)

WORK SETUP: Onsite, Rotating Shift

REPORTS TO: Executive Leadership

EMPLOYMENT TYPE: Full Time, Senior Leadership Role

Required Qualifications

• Bachelor’s degree or higher in Business, Management, or a related field; equivalent experience may be considered.
• 10+ years of experience in business transformation, process improvement, or operational strategy within financial services.
• Demonstrated success in leading large-scale transformation programs in global or multi-regional settings.
• Hands-on experience with RPA platforms and digital automation technologies.
• Deep understanding of AI technologies such as machine learning, NLP, and data science.
• Strong knowledge of change management methodologies (e.g., PROSCI, ADKAR).
• Experience working in BPO or shared services environments.
• Excellent communication and stakeholder management skills with the ability to influence at C-level.

Preferred Qualifications

• Lean Six Sigma (Black Belt) or Agile certification.
• Experience implementing emerging technologies in customer operations.
• Exposure to behavioral science, organizational psychology, or culture change initiatives.
• Track record of innovation in customer experience and service delivery.
• Experience working with global platforms and tools such as: Northridge (Loan System), LPC (Lease System), NICE (Call Center Platform), Call Miner (Quality Assurance System), ClickUp (Work Management), and FiServ (Card Operations).

Soft Skills & Leadership Qualities

• Strategic thinker and visionary leader
• High adaptability to change and ambiguity
• Strong decision-making and analytical skills
• Excellent mentoring, coaching, and people development abilities
• Energetic, forward-thinking, and results-oriented

Key Responsibilities

• Strategize, lead, and oversee business transformation programs aligned with long-term company goals.
• Build a new transformation department, including structure, team development, and governance models.
• Lead cross-functional, global teams to identify and implement process improvements and operational enhancements.
• Drive adoption of digital technologies, including Robotic Process Automation (RPA), AI, and business intelligence.
• Establish a culture of continuous improvement by embedding Lean, Six Sigma, and Agile methodologies.
• Partner with C-suite leaders, regional heads, and functional units (e.g., Technology, Risk, Compliance, Finance) to execute transformation roadmaps.
• Monitor performance and success metrics using data analytics, KPIs, and predictive insights.
• Foster stakeholder engagement and change adoption at all organizational levels.
• Promote innovation and behavioral science strategies to support cultural and organizational transformation.
• Identify, evaluate, and mitigate risks associated with transformation initiatives.

Job Function

• Business Development and Sales

Industries

• Human Resources Services

Notes: This listing focuses on the core responsibilities and qualifications for the role. Boilerplate or unrelated prompts have been omitted to improve clarity and usability.

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