Senior Merchandise Support Analyst

Job Listings Summary

Multiple job postings from various employers in the Philippines (Makati, Makati City, Cavite, Bacoor, Manila, Taguig, etc.). The postings include information on location, job type, responsibilities, qualifications, salary, and benefits. Some postings indicate regional application restrictions.

Job 1: Customer Support - NOC/IT Operations (Makati, NCR) - iScale Solutions

Location: Makati City, National Capital Region

• Job Type: Permanent
• Responsibilities :
  • Setup and maintain virtual applications environments
  • Manage firewall, routing and switching
  • Supervise monitoring systems and take actions upon alarm
  • Resolve technical issues within prescribed SLA
  • Communicate with stakeholders verbally and in writing
• Qualifications :
  • Bachelor or Master of Science in an IT-related discipline
  • At least 5 years experience in an NOC or managed services role
  • Experience with firewalls (Cisco, Huawei, Fortinet)
  • Experience with PRTG network monitor and ticketing systems
  • Experience with SentinelOne (a plus)
  • Experience with VMware and virtual image deployment
  • Experience with Microsoft Defender and VMware Carbon Black
  • Linux OS and Windows Server versions knowledge
  • Strong interpersonal skills and documentation/issue resolution ability
• Benefits :
  • Full-time employment with competitive salary, including night shift allowance
  • HMO coverage
• Notes : This advertiser has chosen not to accept applicants from your region.

Job 2: Customer Support - BPO (Makati, NCR) - Confidential

Location: Makati, National Capital Region

• Job Type: Posted today; Onsite
• Responsibilities :
  • Support B2B customers in their business travels
  • Coordinate with suppliers and partners to resolve booking issues
  • Maintain high satisfaction in bookings, queries, and requests
  • Identify and solve problems proactively and own issues
  • Define best practices with sales, operations, and customer care
  • Stay updated with new features and product launches
• Qualifications :
  • Experience in Hospitality customer service (hotels, agencies, airlines, offices)
  • At least 1 year in a similar role
  • Excellent Business English communication
  • Proven customer service excellence in client-facing role
• Job Types : Full-time, Permanent
• Salary : Php21,000.00 - Php25,000.00 per month
• Benefits :
  • On-site parking
  • Paid training
  • Pay raise
• Notes : This advertiser has chosen not to accept applicants from your region.

Job 3: Customer Support Representatives - Easy Account (Cavite) - Orbit Teleservices

Location: Bacoor, Cavite

• Salary : From Php19,000.00 per month
• Job Types : Full-time, Permanent, Fresh graduate
• Responsibilities :
  • Provide call center support; monitor phone coverage; escalate as needed
  • Prepare standard reports on workload, response time, quality
  • Resolve telephone messages and deliver information
• Qualifications :
  • High School graduate (preferred)
  • Excellent English communication
  • Must not be currently employed
• Benefits :
  • Paid training
  • Pay raise
• Notes : This advertiser has chosen not to accept applicants from your region.

Job 4: Corporate CSR - Customer Support Specialist (Up to 30k) - Trinity Workforce Solutions

Location: Manila, Metropolitan Manila

• Qualifications :
  • 6-18 months call center experience (Voice Account)
  • HS Graduate or 1st year college
  • Amenable to on-site work; resident within Metro Manila or Calamba
  • Willing to work on shifting or graveyard shift
• Responsibilities :
  • Resolve customer inquiries/requests
  • Develop and maintain accurate files
  • Ensure timely handling of requests; provide friendly, confident, knowledgeable service
• Skills :
  • Analytical and problem solving
  • Time management
  • Communication and relationship skills
  • Aptitude skills
• Salary : Up to Php29,000.00 per month
• Notes : This advertiser has chosen not to accept applicants from your region.

Job 5: Technical Support Specialist - OpenText (Makati, NCR)

Location: Makati City, National Capital Region

• Overview :
  • Provide production monitoring, error analysis, and customer contact for OpenText products
• You Are Great At :
  • Technical support with service level adherence
  • Cross-functional collaboration; contribute to knowledge base
  • On-call/weekend rotation may be required
• What It Takes :
  • Experience with Unix/Linux and Windows
  • Experience with SQL/Oracle, Active Directory
  • EDI knowledge preferred
  • Strong English communication
• Notes : Global vaccination policy and equal opportunity employer statements are included.

Job 6: Technical Support Representative - Gratitude Inc. (Taguig / Makati / Manila)

• Overview :
  • Technical support representatives field customer inquiries and provide solutions; work in a collaborative environment
• Responsibilities :
  • Provide excellent customer service via active listening
  • Handle confidential information securely
  • Resolve issues on first call when possible
  • Communicate clearly with customers
• Qualifications :
  • Filipino citizen or equivalent
  • Strong English communication, logic, and problem solving
  • Available for various shifts
  • Experience with Windows OS
• Salary : Php22,000.00 - Php24,000.00 per month
• Benefits :
  • Flextime
  • Paid training
  • Pay raise
• Notes : This advertiser has chosen not to accept applicants from your region.

Job 7: Technical Support Representative - Gratitude Inc. (Makati)

Location: Makati, NCR

• Overview :
  • Technical Support Representatives field customer inquiries and provide solutions; collaborative environment; growth opportunities
• Responsibilities :
  • Provide excellent customer service
  • Handle confidential information securely
  • Resolve issues on the first call when possible
• Qualifications :
  • Filipino citizen or equivalent
  • Strong English communication
  • Shifts availability
  • Windows OS proficiency
• Salary : Php22,000.00 - Php24,000.00 per month
• Notes : This advertiser has chosen not to accept applicants from your region.

Job 8: Technical Support Representative - Gratitude Inc. (Makati / Manila)

Location: Makati / Manila, NCR

• Overview :
  • Similar to Job 7; focus on customer inquiries and technical support
• Qualifications :
  • Similar requirements as Job 6 and 7; variations by site code (TP MKTI)
• Salary : Php22,000.00 - Php24,000.00 per month
• Notes : This advertiser has chosen not to accept applicants from your region.

Additional Note

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