BPO Solution Design Senior Consultant

4 weeks ago


Taguig, Philippines TASQ Staffing Solutions Full time

About the job: Senior Consultant - Solution Design (Taguig) | Onsite

Requirements:

  • Minimum 8 years of BPO/BPM experience. It is mandatory to have worked in customer service operations in a managerial role. Prior solution design experience will be preferred.
  • Must be knowledgeable on contact center operations along with the RFP process and bid management.
  • Must be willing to work on-site in BGC Taguig

Responsibilities:

  • Client Interactions: Creates solutions customized to client context in order to conduct client interaction sessions
  • Competitive and market analysis: Gathers, synthesizes, analyses market competitive intelligence for a specific domain/market and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report
  • Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals
  • Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution
  • Creating Collaterals: Drives and provides direction to the team member in order to prepare collaterals such as flyers, case studies, etc.

Benefits:

  • HMO for Employee and 2 Free Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities and exposure to multiple accounts
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