GBS Service Management Lead

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:
The GBS Strategy and Service Management team has diverse responsibilities and impactful accountabilities as GBS evolves from an ‘Enabling Platform’ to a ‘Value Partner’ for the enterprise. The team collaborates with key enterprise stakeholders and the GBS leadership team to accelerate the achievement of key outcomes through high-priority transformation initiatives. Key focus areas include stakeholder engagement, value creation & realization, service design & management, business intelligence & analytics, business transformation and business systems.

Where you come in:

You will be responsible for building strong, trust-based relationships with stakeholders and guiding them on service management best practices. Your focus will be on delivering consistent, high-quality outcomes that enhance confidence in GBS performance.

• Maintain open, collaborative communication with stakeholders

• Promote service excellence through consistent delivery and expert support

You will lead performance strategy and ensure alignment with business goals. This includes defining key metrics, maintaining an accurate service catalogue, and driving continuous improvement.

• Work with engagement leads and site operations to define performance expectations

• Keep the service catalogue current and reflective of actual capabilities

• Lead initiatives that improve transparency, compliance, and service quality

You will identify and address performance gaps and risks, ensuring timely resolution and long-term improvement.

• Collaborate with BI and CI teams to analyze trends and root causes

• Develop and implement mitigation plans that support sustainable performance

What makes you successful:

• You have experience in Medical Devices, Healthcare or Manufacturing industries.

• You are passionate about data, process, technology, and engaging leaders to transform business outcomes.

• You bring proven experience in service design, business analysis, and continuous improvement (Lean/Six Sigma).

• You have experience with service management / BPM tools and technologies.

• You are proficient in translating data into actionable insights using excellent analytical and problem-solving skills

• You influence and collaborate with stakeholders at all levels leveraging strong communication and interpersonal skills.

• You inspire and orchestrate cross-functional teams to deliver results.

• You are recognized for your strong program and project management skills.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.

• A full and comprehensive benefits program.

• Growth opportunities on a global scale.

• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:
5-15%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree and a minimum of 13+ years of related experience.

• At this level a graduate degree may be expected with 6 years of related experience.

#LI-Hybrid

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.