Digital Business Consultant

Digital Business Consultant

Posted 1 day ago

Job Description

FIND YOUR 'BETTER' AT AIA

We believe in better - because there's no limit to how far better can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About the Role

The Digital Business Consultant should have the ability to thrive in a fast-paced, dynamic environment, and be a deadline-driven self-starter. Reporting to the Customer Operations Tribe Squad Lead, this role is expected to develop relationships with all levels of Operations executives, staff, vendors, and to help drive the overall Operations Strategy through the implementation of new solutions, campaigns, BAU initiatives, and key transformation projects that will help achieve the OKRs of the Customer Operations Tribe.

Responsibilities include discovering new and innovative solutions, establishing, reviewing, and realigning processes to improve efficiencies, ensuring quality and timely delivery of technology, systems, and procedural changes, and helping stakeholders manage the changes being introduced. The role requires collaboration with Operations business owners and IT Delivery Leads to ensure business goals are achieved and investments are maximized.

Responsibilities and Requirements

• Operations Product Delivery
  • Work with the Product/Process owners and Squad Lead in executing the product vision and strategy on supported value stream
  • Support in establishing the long-term goals and direction of the product, including its core value proposition and target market
  • Create a roadmap outlining planned features, releases, and milestones
  • Ensure product strategy and roadmap align with overall business goals
• Process Optimization
  • Identify opportunities for process improvements, automation, and digital transformation
  • Analyze, develop, redesign, and cascade new processes to eliminate inefficiencies and improve productivity via new technology, systems or procedural changes
  • Translate business processes and requirements into high-quality and development-ready user stories
  • Prepare functional stories with success criteria and full traceability to business requirements
  • Contribute to developing KPIs to measure process efficiency and effectiveness
• Delivery Excellence
  • Review system and process capabilities and propose enhancements; validate IT solutions against processes and user specifications
  • Design test strategies and implementation plans for User Acceptance Testing
  • Act as a reliable SME for systems and processes in Operations; understand activities, context, rationale, and logic; identify and prevent issues when possible
  • Provide training and support during transformation
  • Coordinate with other departments and external partners to incorporate requirements
  • Support production systems
• Qualifications
  • Bachelor’s degree (4-year) or above from a leading college or university; preference for Information Technology, Industrial/Management Engineering, Business Management or Accounting
  • 5 years of experience in business analysis, process reengineering, or systems and control implementation
  • Proven track record of successful delivery of operational transformation programs and projects
  • Deep understanding of insurance operations, processes, and systems
  • Strong analytical, business analysis, and problem-solving abilities
  • Strong leadership and interpersonal skills; excellent communication, collaboration, and presentation skills
  • Highly organized with ability to manage multiple priorities without compromising timely delivery
  • Proficiency in project management tools and data analysis tools; knowledge of MS Office (Word, Excel, PowerPoint, Visio, Project) and Power BI
  • Lean Six Sigma Certification and/or Human Centered Design; background in Life Insurance/ Banking preferred
  • Experience with digital transformation initiatives, including automation, AI and cloud technologies

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