It Site Support

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Posted today

ICT On-Site Support and Build Area Staff

Job Description

Acquire BPO is an award-winning business process outsource provider delivering contact center and back office services for global clients. This role focuses on on-site ICT support, hardware/software installation, troubleshooting, and regional desktop support delivery. The position requires collaboration with internal teams and client staff to maintain service levels and IT operations at the site.

What You'll Bring

  • Experience in troubleshooting and providing IT support.
  • Basic understanding of network systems, operating systems, and IT hardware.
  • Strong problem-solving skills and attention to detail.
  • Ability to communicate effectively and work collaboratively with a team.
  • Excellent organizational and time management skills.

Responsibilities

  • Troubleshoot minor equipment malfunctions and resolve issues using knowledge-based tools, IT Service Desk guidance, and/or the Shift Supervisor.
  • Monitor user and system adherence to security standards.
  • Evaluate and test equipment, network/software, and system tool products; submit recommendations to the shift supervisor.
  • Operate and monitor divisional operating systems, platforms, network, servers, and software; escalate or resolve exceptions per procedures.
  • Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripherals, and software following standards.
  • Escalate issues to higher levels of support when needed.
  • Document, track, and monitor problems to ensure timely resolution.
  • Prepare equipment for operations and ensure hardware is functional.
  • Gather and analyze information about user issues to determine resolutions.
  • Provide physical support to all system users.
  • Prepare machines for WFH users, configure VPN for remote use, and arrange logistics of technology items for home use.

Notes

  • Familiarity with VOIP and remote support environments is beneficial.

Location: On-site

Compensation and benefits

  • HMO coverage for you and your family
  • Employee-focused benefits and internal growth opportunities

Why Join

Join the A-Team and experience the A-Life

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