Network Services Manager

1 week ago

Central, Philippines iQor Full time

The Network Services Manager is a leader responsible for guiding a team of network engineers through both operational support duties and strategic project initiatives. The ideal candidate will be a hands-on technical expert able to lead by example, provide architectural direction, and ensure a reliable, secure, and scalable network infrastructure.

This role requires a dynamic individual who can switch seamlessly between managing people, resolving escalated incidents, and engaging in high-level network planning and design.

Key Responsibilities

Team Leadership & People Management

  • Lead, mentor, and manage a team of network engineers focused on daily operations, incident response, and infrastructure projects.
  • Oversee task assignments, skill development, performance reviews, and career growth plans for team members.
  • Foster a collaborative, accountable, and service-oriented team culture aligned with business goals.
  • Establish and track KPIs for team performance and service delivery.

Technical Oversight & Subject Matter Expertise

  • Act as the technical lead and escalation point for complex network incidents, root cause analysis, and service disruptions.
  • Guide the team in implementing, maintaining, and troubleshooting enterprise LAN, WAN, WLAN, and cloud networking.
  • Lead efforts in designing scalable, secure, and resilient network architectures for on-prem, hybrid, and cloud environments.
  • Participate in vendor assessments and selection of tools, appliances, and technologies.

Project & Operational Execution

  • Plan and execute network infrastructure projects including upgrades, migrations, and new deployments.
  • Coordinate across cross-functional teams (security, infrastructure, service desk) to deliver seamless network services.
  • Ensure all documentation (network topology, SOPs, configuration templates) is kept current and accessible.
  • Develop and enforce change management, incident response, and DR protocols in accordance with company policy.

Compliance, Monitoring & Optimization

  • Ensure compliance with corporate, industry, and regulatory network standards (e.g., ISO, PCI, SOX).
  • Maintain proactive monitoring, alerting, and reporting systems to minimize downtime and performance issues.
  • Continuously evaluate network performance and identify opportunities for improvement or automation.

Qualifications & Experience

  • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent work experience).
  • 7+ years in network engineering, with 2+ years in a managerial or team lead role.
  • Deep hands-on expertise in routing, switching, firewalls, VPNs, SD-WAN, DNS, and Wi-Fi.
  • Experience with cloud networking (AWS /Azure) and infrastructure automation.
  • Familiarity with network monitoring tools.
  • ITIL Foundation certification or experience in ITSM environments.

Core Competencies

  • Strong leadership with the ability to balance team well-being and business outcomes.
  • Excellent problem-solving, incident resolution, and communication skills.
  • Strategic mindset with an eye for scalability, standardization, and automation.
  • Ability to thrive in a high-pressure, ever-evolving IT operations environment.

KPIs & Success Metrics

  • Uptime of critical network infrastructure
  • Mean Time to Resolve (MTTR) for network incidents
  • Successful delivery of network projects (on time and within budget)
  • Employee engagement and retention within the network team

Apply Now

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