System Support

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Job Title: Systems Support Account Manager
Location: Remote
Employment Type: Full-Time
Job Summary
We are looking for a detail-oriented, process-driven Systems Support Account Manager to join our growing team. This role blends system setup, workflow oversight, and account coordination to support the success of our client-facing Account Managers. The ideal candidate will bring strong process management capabilities, a high level of data accuracy, solid IT proficiency, and a commercial mindset—especially within the property sector.
Key Responsibilities
System Setup & Management

• Configure and maintain internal systems for new and existing client accounts
• Ensure systems are optimized to support seamless account delivery and high client satisfaction
  

Process & Workflow Management

• Develop, document, and refine internal workflows to improve operational efficiency
• Monitor ongoing processes and proactively address bottlenecks or errors
  

Data Integrity & Quality Control

• Maintain accurate records across systems; perform regular data audits
• Implement data validation procedures to ensure accuracy throughout the client lifecycle
  

Client Support Coordination

• Collaborate closely with client-facing Account Managers to support account delivery
• Assist with the preparation of client reports, proposals, and system demonstrations
  

IT & Systems Proficiency

• Use general IT tools (e.g., CRM, Excel, databases, reporting tools) to manage and troubleshoot client systems
• Provide first-level internal technical support and liaise with external providers as needed
  

Commercial Acumen

• Understand the property market context of our clients to better align operational support
• Contribute to commercial discussions and account reviews using relevant system data and insights
  

Key Skills & Experience

• Proven experience in systems support, operations, or account management
• Strong process management and optimization skills
• Exceptional attention to detail and commitment to data accuracy
• Proficiency in standard IT tools (e.g., CRMs, Excel, collaboration platforms, databases)
• Excellent communication and cross-functional collaboration skills
• Basic understanding of the commercial property sector or a strong willingness to learn
• Ability to manage multiple priorities in a fast-paced, remote environment
  

Preferred Qualifications

• Experience in system setup or onboarding in a SaaS or property-related context
• Familiarity with data management and reporting tools (e.g., Power BI, Salesforce, Monday.com)
• Background or interest in commercial real estate or facilities management

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Staffing and Recruiting

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