Jr. Network Engineer

2 days ago


Taguig, Philippines Yondu, Inc. Full time

Jr. Network Engineer (Network and Operations) Yondu, Inc. Taguig, National Capital Region, Philippines Responsible for monitoring, troubleshooting, and supporting network and system operations. Responsibilities Continuously monitor network, server, and system alerts using monitoring tools and promptly escalated incidents or abnormalities to senior engineers or appropriate support teams. Log incidents and events accurately into the ticketing system. Conduct initial diagnostics for common network or system issues based on predefined procedures and perform basic troubleshooting for connectivity, latency, or application issues. Follow up on tickets and provide timely updates to stakeholders. Assist in handling incoming technical support queries via phone, email, or chat and work under supervision to resolve routine technical problems. Document support steps and resolution details in the knowledge base. Collaborate with team members to resolve issues and learn system behavior, and assist in preparing shift handover reports and daily summaries. Participate in team meetings and basic training sessions for skills development. Assist in updating network or equipment inventory and documentation, and support device labelling, cabling, and simple hardware checks as needed. Minimum Qualifications Education – At least graduate with a Bachelor’s Degree in IT, Computer Science, Engineering or any related course. Related Work Experience – At least 1 year of NOC experience in IT Operations. Knowledge – Basic understanding of IT systems and service operations. Familiarity with monitoring and ticketing tools (e.g., Zabbix, Nagios, ServiceNow). Exposure to ITIL concepts is an advantage. Seniority level: Entry level | Employment type: Full-time | Job function: Information Technology #J-18808-Ljbffr


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