Call Center Trainer

CALL CENTER TRAINER (Permanent WFH) Base pay range: PHP 18,000 - PHP 23,000 per month. Job Description: Conduct effective training sessions for trainees. Collaborate with co-trainers, managers, and other leaders. Identify training needs and develop training plans based on business objectives and operational goals. Evaluate the effectiveness of training materials and create an action plan for improvement. Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards. Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs. Qualifications: Proven experience in training/handling a team in any field. Teaching experience. Experience in the BPO industry is an advantage. Fluent in written and verbal English. Excellent interpersonal and communication skills. Strong leadership, team building, organizational, and management skills. Able to multitask, prioritize, and manage time efficiently. Ability to analyze problems and strategize for better solutions. Experience with technologies and best practices for instructional manuals and teaching platforms. Strict adherence to company philosophy, mission statement, and goals. Fast learner & tech‑savvy. Proficient in word‑processing software and spreadsheets (e.g., Google Workspace, MS Office). Knowledgeable in using Zoom functions. Equipment Requirement: Laptop/Desktop with at least Core i3 processor and 8 GB RAM. Dual screen setup. Headset: any A4Tech or Jabra USB‑type headset. Internet connection: Wired connection minimum of 30 Mbps with backup internet. Software: Microsoft Office & PDF reader, Anydesk (or similar), Gdrive, Skype, Zoom. Why Join Us: Permanent work-from-home. Full-time and long‑term employment. Basic salary + government‑mandated benefits, Basic HMO, leave credits, and other incentives. Salary based on skill, attitude, performance, and attendance. Opportunity for regularization and promotion. US and Canadian clients. Shift: Graveyard Monday‑Friday. Training: less than a month. About ConnectUs Marketing Solutions Inc. ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties, email management, bookkeeping, CRM software management, web development, event management, social media marketing, community management, and more. We deliver end‑to‑end solutions for businesses in North America, UK, and Australia. Seniority level: Entry level. Employment type: Full‑time. Job function: Education & Training. Industries: Advertising Services. #J-18808-Ljbffr