Admissions Officer

Admissions Officer – upGrad GSP (Philippines) Business Unit: upGrad Global Study Partners (GSP) Work Type: Full-time | 5-day work week Position Title: Admissions Officer Primary Purpose The Admissions Officer plays a key role in managing and overseeing all functions related to the student admission process at upGrad GSP Global Admissions. The role requires close coordination with multiple internal and external stakeholders, including Recruitment Partners, Institution Partners, and Business Development Managers (BDMs) to ensure that only qualified and high-quality applications are submitted in line with upGrad GSP’s standards and partner institution requirements. This position focuses on maintaining operational excellence, timely communication, and adherence to upGrad GSP’s admission policies and procedures. Key Responsibilities & Accountabilities 1. Application Assessment Ensure applications are accurately reviewed, assessed, and processed within stipulated timelines. Maintain compliance with upGrad GSP and partner institution admission policies. Monitor and manage turnaround times (TATs) for all applications and correspondence to ensure service‑level consistency. Collaborate with Business Development Managers (BDMs) for status updates, follow‑ups, and issue resolution. Coordinate with Recruitment Partners (agents) to respond promptly to queries and requests. Communicate with Institution Partners to expedite outcomes and manage follow‑up queries efficiently. 4. Data Accuracy and Integrity Oversee and maintain the accuracy of all admission‑related data in CRM systems. Ensure data integrity and compliance with institutional and internal standards. 5. Team Oversight and Management Supervise the Admissions Team, ensuring adherence to policies and operational efficiency. Provide training, coaching, and performance management support to enhance productivity and quality. Manage daily distribution of applications among team members for timely processing. 6. Pipeline and Conversion Management Work closely with the Admissions and Conversion Teams to achieve enrolment and conversion targets. Track and manage application pipelines for optimal outcomes. 7. Reporting and Insights Prepare and share daily/weekly progress reports with the BDM and leadership team. Highlight key performance metrics, challenges, and recommendations for process improvement. Organize regular training sessions for the Admissions Team on updated institutional processes and best practices. Collaborate with Institution Partners to stay informed about changes in admission criteria and workflows. Qualifications, Experience & Technical Skills Proven experience in admissions or higher education operations , ideally with exposure to Australia or New Zealand education systems . Proficiency in CRM and application management systems . Strong organizational, communication, and leadership abilities. Demonstrated success in managing teams and meeting performance KPIs. Deep understanding of international student admission workflows . Excellent stakeholder management, multitasking, and problem‑solving skills. Why Join upGrad GSP? Global Impact: Contribute to a fast‑growing EdTech leader connecting learners with top international universities.