Sales Compliance Specialist

Sales Compliance Specialist page is loadedSales Compliance Specialist Apply remote type Onsite locations Nuvali – Sta. Rosa, Laguna posted on Posted 20 Days Ago job requisition id ASU

PURPOSE & DESCRIPTION

The Sales Compliance Specialist is a subject matter expert that analyzes sales behavior patterns within call center, in-home, and in-store interactions. This role is responsible for inspecting potential compliance risk and reporting findings to internal leadership. The Specialists review customer interactions and aggregate data to provide actionable insights for various Operations, Support & Product teams.

JOB RESPONSIBILITIES

• Help identify and trend fraudulent activity and compliance issues through interaction analysis

• Perform qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targets

• Utilize voice analytics software to find specific call types and create custom views that add business value

• Contribute to ad hoc analytics & inspection projects that support business initiatives

• Conduct thorough and accurate audits of customer interactions and Expert performance utilizing various lead generation sources, such as machine learning models

• Process ad hoc requests assigned by Compliance leadership for supporting teams/departments

• Clearly and concisely summarize findings through verbal and written communication

• Create visual reports that help create narratives to accompany data
• Demonstrate Core Values and Leadership Principles

WHAT YOU’LL BRING TO THE TEAM

• Ability to handle sensitive data and discussions in a professional and discreet manner
• Strong language comprehension, verbal, and written communication skills
• Strong time management skills
• Ability to maintain productivity with minimal direct supervision
• Analytical, problem solving, outside-the-box, and solution-oriented thinking
• Technical skills and ability to learn

DESIRED QUALIFICATIONS

• Bachelor’s Degree or equivalent work experience in a relevant field
• Minimum of 6 months previous experience in compliance, fraud, legal, sales, customer service, quality or related field preferred
• Microsoft Office Suite
• Power BI knowledge (preferred)
• Demonstrated ability to consistently achieve all performance metrics

WORKING CONDITIONS

• Shifts are typically comprised of an 8-hour day at a computer workstation.
• Overtime may be required according to business needs.

Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications.

Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.Our products and services help nearly 300 million customers worldwide.

The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way:

Customer First

• We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team

• We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent

• We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity

• We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for thejob regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.