
Senior Contact Center Platform Engineer
4 weeks ago
Hybrid - Mandaluyong 5-10 Yrs Exp Bachelor Full-time
Job DescriptionAs a senior engineer, you will focus on system engineering, automation, and serve as the final escalation point. Your duties will align with one of the following specializations:
- Automation: You will be responsible for the creation and management of automation workflows using Terraform.
- Cloud Telephony: You will manage and resolve complex escalations for our cloud-based platforms, such as Nuance.
- Server Management: You will provide deep, expert-level server support for the Calabrio platform.
- Security: You will lead and execute security patching across all on-premise platforms, including Avaya, Dtools, Sprinkler, and Verint.
Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
5+ years of experience in a senior engineering role focusing on platform management.
Deep, demonstrable expertise in either:
- Cloud technologies and Infrastructure as Code (specifically Terraform).
- On-premise server administration, management, and security patching.
Strong knowledge of contact center technologies and architecture.
Proven ability to lead technical projects and resolve complex, systemic issues.
Qualifications- Expertise in both Cloud/Automation and Infrastructure/Security specializations.
- Professional certifications such as Terraform Associate, AWS/GCP Certified Engineer, or relevant security certifications (e.g., Security+).
- Advanced scripting skills (e.g., Python, PowerShell).
- Python
- PowerShell
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
-
Platform Configuration Engineer
2 weeks ago
Mandaluyong, Philippines Five9 Full timeFive9 Mandaluyong, National Capital Region, Philippines Platform Configuration Engineer Five9 Mandaluyong, National Capital Region, Philippines This is a full-time Hybrid role for a Platform Configuration Engineer based in Metro Manila. Responsibilities Takes the lead in requirements gathering, configuration, product training, solution testing, and...
-
Senior Unified Communication Operations Engineer
4 weeks ago
Mandaluyong, Philippines Chubb Full timeOverview Senior Unified Communication Operations Engineer (APAC) – Chubb, Mandaluyong, National Capital Region, Philippines The Global Collaboration Services team at Chubb, part of the End User Services organization, manages corporate and contact center voice, video, and web conferencing operations globally, focusing on delivering low-cost, reliable, and...
-
Contact Center Representative_Shaw
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Acquire Intelligence Full time ₱150,000 - ₱250,000 per yearWe're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire BPO is an award-winning business process outsource provider, to some of the world's largest brands operating...
-
Contact Center Operations Manager
1 day ago
Mandaluyong City, National Capital Region, Philippines PM Consulting Full time ₱1,500,000 - ₱2,500,000 per yearWe are looking for an experienced Contact Center Operations Manager to lead and manage all customer interaction touchpoints across multiple channels — including inbound and outbound voice, eCare (email, chat, and social media), and fulfillment operations. This role plays a crucial part in shaping and executing the organization's customer experience and...
-
Contact Center Management Head
1 day ago
Mandaluyong City, National Capital Region, Philippines PM Consulting Full time ₱1,500,000 - ₱2,500,000 per yearWe are looking for an experienced Contact Center Management Head to lead and manage all customer interaction touchpoints across multiple channels — including inbound and outbound voice, eCare (email, chat, and social media), and fulfillment operations. This role plays a crucial part in shaping and executing the organization's customer experience and...
-
Platform Configuration Engineer II
1 day ago
Mandaluyong City, National Capital Region, Philippines Five9 Full time ₱1,200,000 - ₱2,400,000 per yearJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
-
Senior Platform Engineer
4 weeks ago
Mandaluyong, Philippines EXUS Full timeOverview EXUS is looking for a talented Senior Platform Engineer to join us remotely in a company that revolutionizes the way that credit risk is managed. EXUS is an enterprise software company, founded in 1989 with the vision to simplify risk management software. EXUS launched it's Financial Suite (EFS) in 2003 with the aim to support financial entities...
-
Senior Cloud Platform Engineer
4 weeks ago
Mandaluyong, Philippines 3Cloud LLC. Full timeAre you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you! At...
-
Data Platform Engineer
3 days ago
Mandaluyong City, National Capital Region, Philippines ERNI Schweiz AG Full time ₱1,200,000 - ₱2,400,000 per yearAbout the positionERNI is a fast-growing Software Development company headquartered and founded in Switzerland in 1994, with more than 800 employees. We are highly specialized in IT & software engineering to enable and deliver innovation in process and technology. Our first service center in Asia Pacific is in Metro Manila (Mandaluyong) from where we provide...
-
Data Platform Engineer
3 days ago
Mandaluyong City, National Capital Region, Philippines ERNI Full time ₱2,000,000 - ₱2,500,000 per yearERNIis a fast-growing Software Development company headquartered and founded in Switzerland in 1994, with more than 800 employees. We are highly specialized in IT & software engineering to enable and deliver innovation in process and technology. Our first service center in Asia Pacific is in Metro Manila (Mandaluyong) from where we provide our service to...