Senior Contact Center Platform Engineer

2 weeks ago

Mandaluyong, Philippines Xurpas Enterprise Full time

Hybrid - Mandaluyong 5-10 Yrs Exp Bachelor Full-time Job Description As a senior engineer, you will focus on system engineering, automation, and serve as the final escalation point. Your duties will align with one of the following specializations: Automation: You will be responsible for the creation and management of automation workflows using Terraform. Cloud Telephony: You will manage and resolve complex escalations for our cloud-based platforms, such as Nuance. Server Management: You will provide deep, expert-level server support for the Calabrio platform. Security: You will lead and execute security patching across all on-premise platforms, including Avaya, Dtools, Sprinkler, and Verint. Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field. 5+ years of experience in a senior engineering role focusing on platform management. Deep, demonstrable expertise in either: Cloud technologies and Infrastructure as Code (specifically Terraform). On-premise server administration, management, and security patching. Strong knowledge of contact center technologies and architecture. Proven ability to lead technical projects and resolve complex, systemic issues. Qualifications Expertise in both Cloud/Automation and Infrastructure/Security specializations. Professional certifications such as Terraform Associate, AWS/GCP Certified Engineer, or relevant security certifications (e.g., Security+). Advanced scripting skills (e.g., Python, PowerShell). Python PowerShell Working Location If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately withholds your ID, requires you to provide a guarantee or collects property, #J-18808-Ljbffr

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