Senior Contact Center Platform Engineer

4 weeks ago

Mandaluyong, Philippines Xurpas Enterprise Full time

Hybrid - Mandaluyong 5-10 Yrs Exp Bachelor Full-time

Job Description

As a senior engineer, you will focus on system engineering, automation, and serve as the final escalation point. Your duties will align with one of the following specializations:

  • Automation: You will be responsible for the creation and management of automation workflows using Terraform.
  • Cloud Telephony: You will manage and resolve complex escalations for our cloud-based platforms, such as Nuance.
  • Server Management: You will provide deep, expert-level server support for the Calabrio platform.
  • Security: You will lead and execute security patching across all on-premise platforms, including Avaya, Dtools, Sprinkler, and Verint.

Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.

5+ years of experience in a senior engineering role focusing on platform management.

Deep, demonstrable expertise in either:

  • Cloud technologies and Infrastructure as Code (specifically Terraform).
  • On-premise server administration, management, and security patching.

Strong knowledge of contact center technologies and architecture.

Proven ability to lead technical projects and resolve complex, systemic issues.

Qualifications
  • Expertise in both Cloud/Automation and Infrastructure/Security specializations.
  • Professional certifications such as Terraform Associate, AWS/GCP Certified Engineer, or relevant security certifications (e.g., Security+).
  • Advanced scripting skills (e.g., Python, PowerShell).
  • Python
  • PowerShell
Working Location

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  • requires you to provide a guarantee or collects property,
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