Store Manager

1 week ago

Tarlac City, Philippines Buscojobs Full time

Key Responsibilities

  • Support in Overall Store Operations: Assist the RGM in managing all aspects of restaurant operations, ensuring adherence to brand standards and operational excellence. Oversee daily restaurant activities, ensuring smooth and efficient service during shifts.
  • Customer Satisfaction: Address and resolve customer complaints and feedback in a timely and effective manner. Ensure that customer service standards are met or exceeded, contributing to a positive dining experience.
  • People Development: Support the recruitment, training, and development of staff, including servers, kitchen staff, and supervisors. Assist in conducting performance evaluations and providing feedback and coaching to team members. Help foster a positive and productive work environment.
  • Sales and Profitability Targets: Assist in achieving sales and profitability targets by managing daily operations and monitoring performance metrics. Contribute to financial management, including monitoring expenses and implementing cost-control measures.
  • Marketing and Promotional Strategies: Assist in executing marketing plans and promotional activities developed by the RGM. Participate in organizing and implementing store events and promotions to drive customer engagement and sales.
  • Financial Management: Help manage store financials, including cash handling, inventory management, and expense tracking. Assist in preparing financial reports and analyzing performance data to support decision-making.
  • Crisis Management: Support the RGM in handling crisis situations, including customer issues, operational disruptions, and emergencies. Act as a point of contact for resolving operational problems and ensuring continuity of service.
  • Standards and Compliance: Ensure that the restaurant maintains high standards in food quality, service, health, and safety. Conduct regular inspections and audits to ensure compliance with health and safety regulations and brand standards.
  • Store Events and Activities: Assist in planning and executing in-store events, promotions, and activities. Collaborate with the GM and other departments to ensure successful implementation of events and activities.
Qualifications
  • Previous experience in a supervisory or managerial role within a restaurant or hospitality setting.
  • Strong understanding of restaurant operations, customer service, and financial management.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to manage and motivate a team effectively.
  • Proficiency in using point-of-sale systems and handling financial transactions.
  • Knowledge of health, safety, and sanitation regulations.
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