IT Service Desk
7 days ago
Responsibilities Primarily work in a call-center type of work environment. Provide technical support over the phone, email, onsite and/or remote on hardware and software issues. Ability to work flexible hour/s or flexible shift Determines requirements and/or root cause of technical issues by working with end-user. Answers inquiries by clarifying issues; researching, and providing information. Resolves problems by clarifying issues; researching and exploring answers. Fulfils requests by clarifying desired information; researching, locating and providing information. Maintains client database by entering information. Keeps equipment operational by following established procedures; reporting Ensure escalation situations are managed and corrected quickly and professionally Drive customer satisfaction through service excellence Ensure customer calls are properly logged for continuous improvement. Learn to be proficient in service and repair of all systems (current, new and updates). Prepare needed daily, weekly and monthly reports. Handles a team or group of engineers Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker. Qualifications Preferably with work related experience With good communication skills Willing to travel going to work Graduate of Bachelor's Degree Can start ASAP #J-18808-Ljbffr
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Service Desk Trainer
3 days ago
Philippines Nordic Consulting Partners Full time ₱1,200,000 - ₱3,600,000 per yearMake a difference. Be happy. Grow your career.Managed Services Trainer - Security Position Overview: The Service Desk Trainer is responsible for developing and delivering Information security related training programs to ensure that service desk staff are trained to notice red flags and prevent a data privacy breach. This role involves working with the...
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IT Service Desk Agent
3 days ago
Philippines Nordic Consulting Partners Full time ₱15,000 - ₱25,000 per yearMake a difference. Be happy. Grow your career.IT Service Desk Agent IThe IT Service Desk Agent provides level 1 support to organizations by answering, calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team. Key ResponsibilitiesProviding a high level of professionalism and...
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Service Desk Engineer
1 week ago
, Metro Manila, Philippines Satellite Office Full timeOverview SERVICE DESK ENGINEER Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A/AN SERVICE DESK ENGINEER? The Service Desk Engineer will act as...
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Global IT Service Desk
3 weeks ago
, Metro Manila, Philippines QBE Insurance Full timeJoin to apply for the Global IT Service Desk role at QBE Insurance Join to apply for the Global IT Service Desk role at QBE Insurance Get AI-powered advice on this job and more exclusive features. Primary DetailsTime Type: Full timeWorker Type: EmployeeResponsible for providing high level of customer experience and resolution from various communication...
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IT Service Desk Administrator
3 days ago
Philippines Collaboration Betters The World Full time ₱400,000 - ₱600,000 per yearOverviewIT Service DeskPosition we are opening is part of Corporate IT Department, which is maintaining IT equipment, tools and security for all group subsidiaries. IT team counts members in Asia (Manila and VietNam) and in Europe, but needs to serve employees from all locations, in Asia, Europe and Americas. That is why we are ensuring a 24 hours service on...
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Service Desk Coordinator
1 week ago
Philippines Tahche Outsourcing Services Inc. Full time ₱450,000 - ₱750,000 per yearJOB POSITION: SERVICE DESK COORDINATORThis is a full-time role, on a US shift and a Work from Home set-up. If you have the right skill set, this may be your opportunity to enter this fast-growing organization.DUTIES & RESPONSIBILITIES:Pre-process service requests that arrive through email, manual entry, or direct client input.Act as the single point of...
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Information Technology Service Desk
3 days ago
Philippines Staff4Me Full time ₱25,000 - ₱40,000 per yearStaff4Me is looking for a proactive and detail-oriented Information Technology Service Desk professional to enhance our support team. In this role, you will be the front line for technical support, assisting users with technical issues and ensuring their needs are met with efficiency and professionalism. Your contributions will directly impact user...
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IT Service Desk Analyst
2 weeks ago
, Metro Manila, Philippines ATOS Information Technology Inc. Full timeShift Schedule: Shifting Work Setup: Onsite Location: McKinley, Taguig/MOA, Pasay Job Qualifications Candidates must have Excellent English communication skills. Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree in any field. At least 1 years’ Service Desk/Helpdesk/Technical Support experience is...
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Patient Portal Service Desk Agent
3 days ago
Philippines Nordic Consulting Partners Full time ₱150,000 - ₱300,000 per yearMake a difference. Be happy. Grow your career.PORTAL SERVICE DESK AGENT IThe Portal Service Desk Agent answers calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team.KEY RESPONSIBILITIESThe Portal Service Desk Agent will be responsible for, but not be limited to:Providing...
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Service Desk Team Lead
4 weeks ago
, Metro Manila, Philippines Capgemini Full timeService Desk Team Lead Join to apply for the Service Desk Team Lead role at Capgemini . Key Responsibilities Manage and co‑ordinate day‑to‑day activities within the Service Desk. Report on SLA/KPIs and ensure services meet and exceed the SLA. Deploy staff cost‑efficiently while meeting user demands. Undertake administrative tasks: staff records,...