Head of Learning and Development

1 week ago


Taguig, Philippines Sun Life Full time

Head of Learning and Development

Leads the overall delivery of training & development strategy aligned with the company’s value proposition for the distribution channel, and in support of business outcomes.

Major Accountabilities
  • Develops the overall training & development strategy that aligns with the business objectives for the agency channel.
  • Ensures that the people, process, tools and structure of the business unit can deliver the expected outcomes for the key stakeholders within Sun Life PH and Asia.
  • Drives transformation within the business unit in response to relevant trends in learning technology, shifts in learners’ preferences, shifts in industry practices, and evolving consumer landscape.
  • Designs training & development programs to support new distribution channels or agency models.
  • Collaborates with other business units in relation to cross-functional initiatives that require distribution training intervention.
Education

University degree.

Experience
  • At least 10 years of experience at management level on developing, training and educating sales management and field force, direct sales and management involving financial products.
  • Actual direct selling experience from the industry is an advantage.
Specialized Knowledge/Skills

Abilities

  • Applies technical expertise on training needs analysis, curriculum development, program implementation/delivery and evaluation, and various organizational development techniques to address T & D needs of the salesforce
  • Applies expert consulting skills in identifying T&D needs of salesforce and in determining appropriate interventions to address organization issues
  • Applies project execution skills such as agile ways of working, user-centric design thinking, data-driven insighting.

Knowledge

  • Expert level of knowledge of life insurance industry, agency distribution operations, insurance products
  • Expert level of knowledge of sales process and client-centric selling approaches; agency building and performance management
  • In-depth understanding of adult learning philosophies and how to apply them to course design and delivery
  • Up-to-date knowledge of trends and developments in training and course design, organizational development and financial services industry to curriculum design and delivery

Problem solving

  • Lead and strategize Mid year and year end planning with DLD for overall direction and prioritization
  • Participate as DLD Lead in Mid year and year end planning with whole Distribution overall direction and prioritization
  • Introduce Overall strategy on New Sales techniques, Ideas and Tools for Distribution
  • Implementation of LMS Systems
  • Handle Leadership Dynamics of his team of Managers per section (resolve escalations, conflict management and final approvals)

Communications

  • Interaction with Agency Management Team (Distribution Leadership)
  • Act as Resource and Consultant for Overall Learning -related Initatives and strategy for Regional reports
  • Drives collaboration with other business units in relation to cross-functional initiatives that requires distribution training intervention.
Seniority level
  • Director
Employment type
  • Full-time
Job function
  • Training and Business Development
  • Industries: Financial Services and Insurance
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