Senior Software Developer
21 hours ago
GPC Philippines Corporation is currently seeking a Senior Software Developer for a US-based client. This position will work Philippine daytime hours (typically 8:00 AM to 5:00 PM PHT) and is applicable to Philippine-based legal residents and citizens only.
Job Description
This is an exciting opportunity to join a fast-growing, highly successful SaaS middleware startup that istransforming how leading companies connect with their users. You'll work with cutting-edge technology, tackle complex technical challenges, and grow alongside a team that values innovation, ownership, and real impact. If you're passionate about problem-solving and want to be part of something dynamic and fast-paced this is the role for you.
Key Responsibilities:
- Resolve customer technical issues from first contact through full resolution while acting as their technical advocate
- Support customer implementations of Airships mobile engagement platform across iOS, Android, and web environments
- Collaborate with Engineering to investigate bugs affecting customers, contribute to escalations, and share insights for product improvements
- Assist with API troubleshooting and guide customers through integration best practices
- Create and maintain customer-facing technical documentation, tutorials, and how-to guides
- Identify and recommend improvements to enhance customer support operations and scalability
Qualifications:
- 6+ years of experience in customer-facing Technical Support, Technical Success, or Engineering Support roles
- Experience with iOS and Android platforms, mobile SDKs, and application debugging
- Strong written and verbal English communication skills, with the ability to simplify technical concepts for external audiences
- Familiarity with API integrations, Postman or similar tools, and general debugging workflows
- Experience supporting SaaS products or digital marketing technologies is preferred
- Self-starter with strong analytical thinking and a passion for solving customer problems in a fast-paced remote environment
- Additional language skills are a plus
Compensation and Benefits Package
Full-time legal work
Competitive Base Pay**
13th Month Pay
Night Differential: Additional pay for night shifts (10 PM - 6 AM PHT)
Weekend and Holiday Overtime: Premium rates for weekend and holiday work
Internet Stipend: Monthly allowance for internet expenses
Generous HMO Coverage: Health coverage for you and 1 more dependent
Paid Time Off: Includes up to 10 days of sick and holiday leave annually, plus 19 days of Philippine public holidays in 2025
Provided Equipment: All essential tools and equipment supplied for your success
**De Minimis Benefits: These are included in your base salary and provided monthly.
Note: This is fully remote work; however, you need a clean, quiet workplace with a fast internet connection.
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