Senior Software Developer

3 weeks ago

Dasmariñas, Philippines GPC Full time
Senior Software Developer (Support Engineer - Break-Fix) Job Description:

GPC Philippines Corporation is currently seeking a Senior Software Developer for a US-based client. This position will work Philippine daytime hours (typically 8:00 AM to 5:00 PM PHT) and is applicable to Philippine-based legal residents and citizens only.

Job Description

This is an exciting opportunity to join a fast-growing, highly successful SaaS middleware startup that istransforming how leading companies connect with their users. You'll work with cutting-edge technology, tackle complex technical challenges, and grow alongside a team that values innovation, ownership, and real impact. If you're passionate about problem-solving and want to be part of something dynamic and fast-paced this is the role for you.

Key Responsibilities:

  • Resolve customer technical issues from first contact through full resolution while acting as their technical advocate
  • Support customer implementations of Airships mobile engagement platform across iOS, Android, and web environments
  • Collaborate with Engineering to investigate bugs affecting customers, contribute to escalations, and share insights for product improvements
  • Assist with API troubleshooting and guide customers through integration best practices
  • Create and maintain customer-facing technical documentation, tutorials, and how-to guides
  • Identify and recommend improvements to enhance customer support operations and scalability

Qualifications:

  • 6+ years of experience in customer-facing Technical Support, Technical Success, or Engineering Support roles
  • Experience with iOS and Android platforms, mobile SDKs, and application debugging
  • Strong written and verbal English communication skills, with the ability to simplify technical concepts for external audiences
  • Familiarity with API integrations, Postman or similar tools, and general debugging workflows
  • Experience supporting SaaS products or digital marketing technologies is preferred
  • Self-starter with strong analytical thinking and a passion for solving customer problems in a fast-paced remote environment
  • Additional language skills are a plus

Compensation and Benefits Package

Full-time legal work

Competitive Base Pay**

13th Month Pay

Night Differential: Additional pay for night shifts (10 PM - 6 AM PHT)

Weekend and Holiday Overtime: Premium rates for weekend and holiday work

Internet Stipend: Monthly allowance for internet expenses

Generous HMO Coverage: Health coverage for you and 1 more dependent

Paid Time Off: Includes up to 10 days of sick and holiday leave annually, plus 19 days of Philippine public holidays in 2025

Provided Equipment: All essential tools and equipment supplied for your success

**De Minimis Benefits: These are included in your base salary and provided monthly.

Note: This is fully remote work; however, you need a clean, quiet workplace with a fast internet connection.

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