Call Center Assistant Operations Manager
4 weeks ago
Job Title: Senior Supervisor – Healthcare Account (Call Center/BPO) Work Setup: Onsite Schedule: Night Shift Employment Type: Full-time About the Role We are looking for an experienced Senior Supervisor to lead a high-performing healthcare support team in a call center/BPO environment. The ideal candidate has a solid background in healthcare account management, performance improvement, and people leadership. You will be responsible for driving operational excellence, ensuring compliance with client requirements, and developing your team to achieve service level goals. Key Responsibilities Oversee daily operations of the healthcare support team, ensuring consistent achievement of KPIs and SLAs. Manage, coach, and develop a team of agents and team leaders to deliver superior customer experience and meet quality standards. Monitor call metrics and reports to identify trends, implement corrective actions, and improve efficiency. Partner with Quality, Training, and Workforce teams to drive performance improvement and employee engagement. Handle client escalations and coordinate with internal stakeholders to resolve issues promptly. Ensure compliance with HIPAA and other healthcare regulations and company policies. Conduct regular performance reviews, feedback sessions, and team meetings. Drive initiatives related to employee retention, motivation, and professional development. Provide insights and recommendations to management for continuous process improvement. Qualifications Bachelor’s degree in any field (Business, Nursing, or Healthcare-related course preferred). At least 5 years of experience in the BPO/call center industry, with a minimum of 3 years in a supervisory or leadership role handling Healthcare accounts (payer, provider, or claims management preferred). Strong understanding of healthcare processes, terminologies, and compliance standards (HIPAA). Proven ability to lead, motivate, and develop large teams in a fast-paced environment. Excellent communication, analytical, and problem-solving skills. Experience in managing metrics such as AHT, QA, CSAT, and attrition. Proficient in MS Office and CRM systems; knowledge in workforce and reporting tools is an advantage. Amenable to work in shifting schedules, weekends, and holidays if required. #J-18808-Ljbffr
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Call Center Assistant Operations Manager
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Viventis Search Asia Full time ₱300,000 - ₱600,000 per yearJob Title: Senior Supervisor – Healthcare Account (Call Center/BPO)Work Setup: OnsiteSchedule: Night ShiftEmployment Type: Full-timeAbout the Role:We are looking for an experienced Senior Supervisor to lead a high-performing healthcare support team in a call center/BPO environment. The ideal candidate has a solid background in healthcare account...
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Remote Call Center Representative
2 weeks ago
Mandaluyong, Philippines MCI Full timeFull‑Time / Hourly Remote Call Center Representative MCI is a technology‑enabled business services company with a strong call‑center footprint. We deliver Customer Experience (CX), Business Process Outsourcing (BPO) and Anything‑as‑a‑Service (XaaS) solutions to a wide range of industries. We’re looking for enthusiastic Remote Call Center...
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Call Center Agent
1 week ago
Mandaluyong, Philippines AD Virtual Solutions Full timeGet AI-powered advice on this job and more exclusive features. Looking for a reliable work‑from‑home job with excellent earning potential? We’re hiring Remote Call Center Agents to join our growing team! Enjoy the comfort of your home while earning a competitive income. Why Join Us Comprehensive Training Provided: No prior call center experience? No...
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Open to no BPO experience
2 days ago
Mandaluyong City, National Capital Region, Philippines SGS - Sapient Call Center Full time ₱144,000 - ₱420,000 per yearWe are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.Job Responsibilities:Support customers with account-related questions, such as billing, technical issues, product details, and service requests.Diagnose, address, and resolve customer concerns using...
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Mandaluyong, Philippines V-Call Center Link Inc. Full timeTravel & Hospitality Specialist - Mandarin Speaker V-Call Center Link Inc. On-site - Mandaluyong | 1-3 Yrs Exp | Bachelor | Full-time Job Description Assist Mandarin-speaking customers with travel bookings and hospitality-related services Utilize GDS systems (Sabre/Amadeus) for flight/hotel reservations and itinerary management Investigate and resolve...
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Call Center Agent
3 weeks ago
Mandaluyong, Philippines Pinoybisnes Full timeOverview Sykes Philippines – Mandaluyong City, Metro Manila – Posted on 15 August 2019. One of Asia’s renowned credit card companies is looking for smart and charismatic individuals to assist clients in the corporate leadership positions with their transaction inquiries, billing statements, PIN resets, and fraud investigations. WORK with the pioneer...
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Call Center Senior Team Leader
4 weeks ago
Mandaluyong, Philippines Viventis Search Asia Full timeCall Center Senior Team Leader - Healthcare Account Senior Supervisor – Healthcare Account (Call Center/BPO) Work Setup: Onsite | Schedule: Night Shift | Employment Type: Full-time About the Role: We are looking for an experienced Senior Supervisor to lead a high-performing healthcare support team in a call center/BPO environment. The ideal candidate has a...
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Contact Center Operations Manager
1 week ago
Mandaluyong City, National Capital Region, Philippines PM Consulting Full time ₱1,500,000 - ₱2,500,000 per yearWe are looking for an experienced Contact Center Operations Manager to lead and manage all customer interaction touchpoints across multiple channels — including inbound and outbound voice, eCare (email, chat, and social media), and fulfillment operations. This role plays a crucial part in shaping and executing the organization's customer experience and...
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Call Center Senior Team Leader
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Viventis Search Asia Full time ₱900,000 - ₱1,200,000 per yearJob Title:Senior Supervisor – Healthcare Account (Call Center/BPO)Work Setup:OnsiteSchedule:Night ShiftEmployment Type:Full-timeAbout the Role:We are looking for an experiencedSenior Supervisorto lead a high-performing healthcare support team in a call center/BPO environment. The ideal candidate has a solid background in healthcare account management,...
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Call Center Agent
5 days ago
Mandaluyong, Philippines Lexie Staffing co. Full timeCustomer Service Representative – (Finance and Retail) Deliver exceptional customer support via calls by assisting with inquiries, resolving financial and retail issues, and providing accurate and efficient solutions. Ensure customer satisfaction by maintaining a professional, empathetic, and solution-oriented communication style. Qualifications: At least...
