Customer Experience Executive
3 weeks ago
## Customer Experience ExecutiveAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.* Send appropriate emails/communication to the stores to resolve customer inquiries and assist in the delivery of orders to customers.* Responding to email inquiries/SMS/Live Chat from customers who are shopping online for store products and resolving their inquiries.* Handle inquiries via email from the Customer Care web feedback cases. Updating customers’ accounts with appropriate notes and details after the call.* Occasional outbound calls to the Australia customer service team and Kmart online stores to coordinate the delivery of the items to the customers.* Process and respond to customer emails/SMS/Live Chat.* Escalate the critical issues to the Management, where required.* Ensuring the process is followed as per the QA guidelines*Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.*#J-18808-Ljbffr
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Customer Experience Executive
2 weeks ago
Makati, Philippines Probe CX Full timeCustomer Experience Executive Probe CX Makati, National Capital Region, Philippines Job Description Responding to customer enquiries, recording relevant data and ensuring maximum efficiency with respect of addressing and resolving customer queries. Main Activities And Responsibilities Ensuring that all customer enquiries are answered promptly and...
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Customer Experience Executive
2 weeks ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per yearResponsible for:The Officeworks Customer Service Executive will be responsible for assisting customers and administrative tasks for customers.Main Activities and Responsibilities:Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.Actively contribute to...
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Customer Experience Executive
2 weeks ago
Makati City, National Capital Region, Philippines Probe CX Full timeResponsible for: Handling customer contacts in line with client and company requirements. The campaign is an inbound customer service of a logistics company in Australia. The Customer Service Representatives are expected to help the Customers process parcel delivery and/or collection requests, lodge investigations for missing parcels, and the like.Main...
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Customer Experience Executive
2 weeks ago
Makati City, National Capital Region, Philippines Probe Group Full time ₱30,000 - ₱60,000 per yearApply NowBack to search resultsPrevious job Next jobJob DescriptionResponsible for:Handling customer contacts in line with client and company requirements. The campaign is an inbound customer service of a logistics company in Australia. The Customer Service Representatives are expected to help the Customers process parcel delivery and/or collection requests,...
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Customer Experience Executive
4 weeks ago
Makati, Philippines Probe Group Full time## Customer Experience ExecutiveAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are...
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Customer Experience Executive
4 weeks ago
Makati, Philippines Probe Group Full time## Customer Experience ExecutiveAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are...
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Customer Experience Executive
2 weeks ago
Makati, Philippines Probe Group Full time## Customer Experience ExecutiveAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are...
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Customer Experience Executive
2 weeks ago
Makati City MNL Philippines Probe CX Full time ₱30,000 - ₱1,200,000 per yearAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
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Customer Experience Executive
2 weeks ago
Makati City MNL Philippines Probe CX Full timeAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
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Customer Experience Executive
1 week ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱500,000 per yearJob Description SummaryThe Customer Care Agent will be responsible for assisting customers and administrative tasks for Customer Care customers and store members.Send appropriate emails/communication to the stores to resolve customer enquiries and assist in the delivery of orders to customers.Responding to email enquiries/Live Chat from customers shopping...