Customer Experience Executive
2 weeks ago
Customer Experience Executive Probe CX Makati, National Capital Region, Philippines Job Description Responding to customer enquiries, recording relevant data and ensuring maximum efficiency with respect of addressing and resolving customer queries. Main Activities And Responsibilities Ensuring that all customer enquiries are answered promptly and professionally. Using on-line systems to access data and answer customer queries within predetermined service times. Entering customer requests/queries on-line. Maintaining accurate customer records. Documenting and distributing clear, concise and appropriate technical support material to customers as required. Liaising with other internal areas to provide answers for customers. Escalating more complex customer enquiries to relevant channels. Liaising with agents on customer queries and complaints. Consistently meet set KPIs. Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace. Complete all necessary training requirements and professional development opportunities. Core Competencies Adjusts own work practices to support change. Manage own performance & development. Role model & hold others accountable for demonstrating our values and behaviours. Systems Processes & Policy Ensure all policies & procedures are adhered to, including compliance obligations. Contribute to improvements in function/team. Client & Stakeholders Maintain effective working relationships with Managers & peers. Financial Display cost awareness. Key Skills And Capabilities Problem-solving and conflict-resolution skills. Excellence in service delivery. Proficient written and oral communication skills. Ability to build relationships & work collaboratively with clients and organisational peers. Efficient and accurate typing ability. Addresses and resolves conflict constructively. Ability to build rapport quickly and effectively. Maintains service quality under time pressures. Attention to detail. Proficient PC Skills. Qualifications And Typical Experience Certificate 3 in Customer Service (desirable). 2 years plus experience in a customer service/sales position or related industry (desirable). Current driver’s license to travel to other sites and client appointments. Some interstate travel may be required. Subject to business demands, additional hours may be required. May be required to travel and work across various sites. #J-18808-Ljbffr
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Customer Experience Executive
2 weeks ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per yearResponsible for:The Officeworks Customer Service Executive will be responsible for assisting customers and administrative tasks for customers.Main Activities and Responsibilities:Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.Actively contribute to...
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Customer Experience Executive
2 weeks ago
Makati City, National Capital Region, Philippines Probe CX Full timeResponsible for: Handling customer contacts in line with client and company requirements. The campaign is an inbound customer service of a logistics company in Australia. The Customer Service Representatives are expected to help the Customers process parcel delivery and/or collection requests, lodge investigations for missing parcels, and the like.Main...
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Customer Experience Executive
2 weeks ago
Makati City, National Capital Region, Philippines Probe Group Full time ₱30,000 - ₱60,000 per yearApply NowBack to search resultsPrevious job Next jobJob DescriptionResponsible for:Handling customer contacts in line with client and company requirements. The campaign is an inbound customer service of a logistics company in Australia. The Customer Service Representatives are expected to help the Customers process parcel delivery and/or collection requests,...
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Customer Experience Executive
3 weeks ago
Makati, Philippines Probe Group Full time## Customer Experience ExecutiveAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are...
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Customer Experience Executive
4 weeks ago
Makati, Philippines Probe Group Full time## Customer Experience ExecutiveAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are...
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Customer Experience Executive
4 weeks ago
Makati, Philippines Probe Group Full time## Customer Experience ExecutiveAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are...
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Customer Experience Executive
2 weeks ago
Makati, Philippines Probe Group Full time## Customer Experience ExecutiveAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are...
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Customer Experience Executive
2 weeks ago
Makati City MNL Philippines Probe CX Full time ₱30,000 - ₱1,200,000 per yearAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
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Customer Experience Executive
2 weeks ago
Makati City MNL Philippines Probe CX Full timeAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
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Customer Experience Executive
1 week ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱500,000 per yearJob Description SummaryThe Customer Care Agent will be responsible for assisting customers and administrative tasks for Customer Care customers and store members.Send appropriate emails/communication to the stores to resolve customer enquiries and assist in the delivery of orders to customers.Responding to email enquiries/Live Chat from customers shopping...
