Senior Application Support Engineer

3 days ago

Manila, Philippines JPMorganChase Full time

Overview

Senior Application Support Engineer at JPMorgan Chase – Securities Services technology group. Provide critical application support and drive automation to enable production stability and business outcomes.

Job Description

Join our dynamic team within the Securities Services technology group. You will be the primary technology interface for business and operations teams in Manila and across the Asia Pacific region, offering business-oriented technology support and managing production technology incidents until resolution.

Responsibilities
  • Provide business-facing technology application support to business and operations groups across the Asia Pacific region.
  • Manage production technology incidents to resolution, ensuring timely engagement, escalation, and effective communication with business, technology, and vendor partners.
  • Perform database troubleshooting of data and report issues.
  • Drive automation initiatives to reduce manual tasks.
  • Improve support documentation and procedures.
  • Review and implement technology Application & Infrastructure releases, Disaster Recovery exercises and Patch management.
  • Work within a follow-the-sun support model with global counterparts.
  • Act as Subject Matter Expert (SME) for key applications, maintaining global best practices and hygiene standards.
  • Perform root cause analysis post-incident, identify and implement preventative measures.
  • Contribute to development of tools, frameworks and techniques to improve productivity and quality of production support, adopting SRE principles.
  • Develop and support automation tooling to improve platform reliability and team productivity.
Qualifications
  • Bachelor's degree in Engineering, Computer Science, or Information Technology.
  • Minimum of 10 years of experience in application support, production management, or Site Reliability Engineering.
  • Experience in Unix/Linux, Windows, and scripting languages (Perl, Shell, Python).
  • Strong database background with SQL, Oracle, MS-SQL, PostgreSQL, Cassandra.
  • Service management skills: monitoring dashboards, KPIs, service stability and performance reporting, and log/messaging monitoring.
  • Experience running Incident & Problem Management calls, post-incident analysis, and preventative measures.
  • Experience with monitoring tools such as Control-M, Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos, and Kubernetes.
Preferred Qualifications
  • Experience with cloud platforms (AWS, Google Cloud) is a plus.
  • Familiarity with Splunk for log analysis and monitoring.
About Us

JPMorganChase is a leading global financial institution offering innovative financial solutions across consumer, corporate and investment banking, markets, and asset management. We value diversity and inclusion and are an equal opportunity employer. We provide reasonable accommodations for applicants and employees across religious practices, beliefs, and health needs.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. The organization serves clients in more than 100 countries with strategic advisory, capital formation, risk management and liquidity solutions.

#J-18808-Ljbffr

  • Senior Application Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorganChase Full time

    OverviewSenior Application Support Engineer at JPMorgan Chase – Securities Services technology group. Provide critical application support and drive automation to enable production stability and business outcomes.Job DescriptionJoin our dynamic team within the Securities Services technology group. You will be the primary technology interface for business...

  • Senior Application Support Engineer

    3 days ago

    Manila, Philippines DXC Technology Full time

    2 days ago Be among the first 25 applicants DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver...

  • Application Support Engineer

    3 weeks ago

    Manila, National Capital Region, Philippines DXC Technology Full time

    OverviewThe Application Operation support engineer in the Delivery organization is an important role making sure critical applications used by the customer are up and running to cater to business requirements. Bringing together the competencies in incident, change, problem, capacity and performance, and configuration management, and specifically owning the...

  • Application Support Engineer

    3 days ago

    Manila, Philippines DXC Technology Full time

    Overview The Application Operation support engineer in the Delivery organization is an important role making sure critical applications used by the customer are up and running to cater to business requirements. Bringing together the competencies in incident, change, problem, capacity and performance, and configuration management, and specifically owning the...

  • Application Support Engineer

    3 days ago

    Manila, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time

    Get AI-powered advice on this job and more exclusive features. Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our...

  • Application Support Engineer

    3 weeks ago

    Manila, National Capital Region, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time

    OverviewApplication Support Engineer (5AM to 2PM Shift) – The Depository Trust & Clearing Corporation (DTCC).The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development...

  • Senior Web Application Engineer

    1 week ago

    Manila, National Capital Region, Philippines beBeeSoftware Full time $17,520

    Job Opportunity: Senior Web Application EngineerWe are seeking a skilled Senior Web Application Engineer to lead the development and maintenance of our web application.This role is responsible for developing, stabilizing, and enhancing the backend and frontend of our web application, integrating AI/ML into applications, and ensuring reliability and...

  • SEA IT Senior Applications Engineer

    3 weeks ago

    Manila, National Capital Region, Philippines Deloitte PLT Full time

    Select how often (in days) to receive an alert: SEA IT Senior Applications Engineer Date: 22 Aug 2025 Location:Singapore, Singapore, SG Title: SEA IT Senior Applications Engineer (based in Singapore ) – SeniorAre you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the...

  • Application Support Engineer

    20 hours ago

    Manila, Philippines Questronix Corporation Full time

    Job Description: Maintaining and upgrading software applications. Troubleshooting technical issues and providing solutions. Ensuring system security and stability. Assisting in the development and implementation of new software features. Communicating with developers, users, and other stakeholders. Performing system backups and data recovery tasks....

  • Application Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines DTCC Full time

    Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster...